Business Support, Guest Services

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job description: Front Office Executive

Role summary: The Front Office Executive is the first point of contact for visitors and employees, responsible for delivering a professional reception experience, managing front-desk operations, and supporting day-to-day administrative coordination.

Key responsibilities

Reception and visitor management

• Greet and assist visitors, clients, and vendors in a courteous and professional manner
• Manage visitor entry protocols (sign-in/out, badges, meeting room directions, host notifications)
• Handle incoming calls, screen and route calls, and take accurate messages

Front desk operations

• Maintain the reception area’s appearance (clean, organized, visitor-ready)
• Monitor and replenish front office supplies (stationery, pantry/consumables as applicable)
• Coordinate courier handling, mail distribution, and incoming/outgoing shipments

Meeting and workplace support

• Support meeting room coordination (bookings, basic setup, guest support, refreshments if applicable)
• Coordinate with housekeeping, security, and facilities teams for service requests impacting front office
• Track and follow up on front-office related issues and ensure timely closures

Administrative support

• Maintain logs/registers (visitors, couriers, calls, keys/access items if applicable)
• Support basic documentation, reports, and MIS updates as required by the site/team
• Assist with event-day coordination or peak visitor management when required

Customer service and compliance

• Ensure adherence to site policies, safety guidelines, and confidentiality expectations
• Escalate incidents/concerns appropriately (security, medical, facilities, leadership)

Qualifications

Education

• Graduate in any discipline (preferred); diploma/graduate with relevant experience acceptable

Experience

• 1–3 years of front office/reception/customer service experience (corporate office or hospitality preferred)
• Experience managing visitors, calls, and basic administrative coordination

Skills and competencies

• Strong communication skills (verbal and written)
• Professional appearance and customer-first mindset
• Good interpersonal skills and ability to remain calm under pressure
• Basic computer proficiency (email, MS Office; familiarity with visitor/booking tools is a plus)
• Attention to detail, punctuality, and reliability

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.