POSITION SUMMARY:
The Boat Manager supervises the Boat & ATV Department within a BPS or Free-Standing Store location to include sales, finance, service, parts, merchandise presentation, inventory control, pricing, sales enhancements, staff selection and development and customer service activities.
ESSENTIAL FUNCTIONS:
- Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.
- Meets or exceeds all financial plans as set by the Company.
- Executes all Sales plans as directed by the Company.
- Exhibits the highest standards of leadership and coaches all Outfitters to achieve their potential.
- Opens and closes the store (Free Standing Only)
- Manages inventory (days on lot, non-currents, used, parts, shrinkage and physical inventory scan results).
- Maintains product presentation standards for Boat Department or Dealership as set by the Corporate Office.
- Staffs the Boat Department with “service” oriented associates; participates in interviewing and selection, coordinates training, prepares / approves performance appraisals, recommends merit / promotional increases, prepares weekly work schedules, and coaches and motivates associates to promote positive customer relations and a productive team-oriented work environment.
- Resolves customer and associate issues; consistently strives to improve NPS scores.
- Performs supervisory responsibilities in accordance with the Company’s policies and applicable laws, including: interviewing, hiring & training, planning, assigning and directing work; measuring and evaluating performance; rewarding and disciplining associates; addressing complaints and resolving problems.
- Maintains their facility to the standards set throughout the company. (Free Standing Only)
- Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by identifying and evaluating customers' needs, making product recommendations based off of this analysis promoting programs including, but not limited to CLUB Membership.
- ALL OTHER DUTIES AS ASSIGNED.
- Maintains TMBC shop and service area in accordance with company policies.
EXPERIENCE/QUALIFICATIONS:
- Experience: Minimum of 3-5 years in Retail Management or management experience within the boating industry.
KNOWLEDGE, SKILLS, AND ABILITY:
- Ability to calculate figures and amounts such as discounts, commissions, and percentages
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Ability to interpret a variety of other financial, legal, and technical information
- Ability to read and analyze certain reports, write reports and business correspondence
- Ability to effectively present information and respond to questions from Managers, associates, customers, and the public
- Ability to conduct meetings and presentations to groups
- Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems
- Demonstrated strong interpersonal skills
- Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff
- Demonstrated use of Team concept of Management
TRAVEL REQUIREMENTS:
- Under 5% for training and/or offsite events
PHYSICAL REQUIREMENTS:
- Regularly performs computer work, walking, standing, lifting, bending, squatting.
- Occasionally sits.
- Occasionally lifts up to 50lbs.
INDEPENDENT JUDGEMENT:
- Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices.
Full Time Benefits Summary:
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
- Medical
- Dental
- Vision
- Health Savings Account
- Flexible Spending Account
- Voluntary benefits
- 401k Retirement Savings
- Paid holidays
- Paid vacation
- Paid sick time
- Bass Pro Cares Fund
- And more!
Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations
Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.
Bass Pro Shops