Senior Analyst - Insurance Support

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Description: JLL is seeking an Insurance Analyst Support for its Escrow Operations group. This individual will be responsible for managing outbound requests for insurance documentation and disseminating internally. The Project Coordinator will work individually and with all levels of staff and must interact effectively with internal and external parties. They must demonstrate organization, an analytical orientation and possess the initiative to work in an independent and reliable manner. 

Essential Functions: 

·       Use reporting to manage the process of sending outbound requests for insurance documentation during critical points of the renewal lifecycle including:

·       Sending notice via email at 60, 30, and 7 days in advance of renewal. Manage and escalate questions as needed. Determine if documentation received is accurate and ready for review or request additional information from the sender.

·       Obtain invoices and setup disbursements in Precision LM. Determine if shortages must be collected from the borrower and escalate as needed.

·       Send notice via email to request paid receipts and/or policies until received. Escalate as applicable when not received.

·       Escalate to proper parties if contacts are no longer valid or recipients are non-responsive.

·       Communicate escrow issues and coordinate resolution with servicing staff 

·       Perform duties and responsibilities in accordance with applicable laws, regulations, and JREC policies and procedures 

·       Other duties as assigned 

Qualifications & Skills Required: 

·       Strong knowledge of Microsoft Office (Word, Excel, Outlook, SharePoint, OneNote) 

·       Strong time management skills and ability to operate under demanding deadlines 

·       Excellent interpersonal, communication, problem-solving and organization skills 

·       Ability to multitask and work on several transactions simultaneously 

·       Ability to recognize and analyze risk 

·       Willingness and ability to learn new technology 

·       Excellent attention to detail 

·       Ability to audit own work 

·       Ability to work independently, unsupervised, and as a team player 

Required Experience: Undergraduate degree in Real Estate, Finance, Accounting, or Business preferred, or, equivalent work experience in Insurance, Commercial Mortgage Banking, Real Estate, or Loan Servicing. Experience with PrecisionLM loan servicing software is a plus. 

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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