Shift Engineer

Job Title

Job Description Summary

Job Description

1.4. Key Relationships

Internal Relationships: C&W Operation

External Relationships: Client

1.5. Job Purpose

To ensure smooth operations and maintenance of all technical services (Electrical, Mechanical, HVAC, DG, Fire Systems, Plumbing, BMS, and other critical engineering services) within the facility, ensuring compliance, safety, uptime, and cost efficiency.

1.6. Accountabilities

Key Result Area

Major Activities

Operations & Maintenance

• Ensure uninterrupted operation of Electrical, Mechanical, HVAC, DG, UPS, Fire Fighting, and Plumbing systems.
• Implement Preventive, Predictive, and Corrective Maintenance schedules.
• Conduct daily equipment inspections, checklist monitoring, and breakdown management.

Compliance & Safety

• Adhere to statutory norms for Electrical, Fire & Safety, and Environmental regulations.
• Implement PTW (Permit to Work) and LOTO procedures during technical activities.
• Support in safety audits, fire drills, and compliance documentation.

Energy & Cost Management

• Monitor and analyze energy consumption for optimization.
• Support energy-saving initiatives and sustainability practices.
• Control operational costs through efficient use of manpower, spares, and consumables.

Vendor & Team Management

Documentation & Reporting

• Supervise technical staff and AMC/service providers to ensure SLA adherence.
• Validate service reports, attendance, and vendor invoices.
• Coordinate with contractors for scheduled maintenance and emergency repairs.

• Maintain logbooks, checklists, history equipment, and asset records.
• Prepare daily/weekly/monthly technical MIS reports.
• Document incident reports, root cause analysis, and corrective action plans.

Other

• Proactively review workplace systems / processes to innovate and continuously improve the business performance and workplace experience
• Performs other duties as requested by your direct manager
• Occasional requirement to work extended hours during peak times or to assist with major functions/events
• Development of operational standards / playbooks / operating manuals for all aspects of the business

General Responsibilities

• Articulate and live the Cushman & Wakefield culture, model organisational values and required behaviour and hold others (employees and peers) accountable for their actions by identifying and acting on behaviour which is inconsistent with agreed standards
• Comply with all Cushman & Wakefield systems that are in place to meet the health and safety obligations of the organisation
• Work safely and avoid placing yourself or anyone else’s health and safety at risk by your acts or omissions
• Comply with Cushman & Wakefield Environmental policies and adhere to procedures and work instructions that are relevant to your activities
• Actively participate within a community or practice group by sharing information and strategies that result in the best outcomes for the client and Cushman & Wakefield
• Understand the Cushman & Wakefield brand and expertise of services delivered to ensure all opportunities to provide a full-service offer to clients and staff is available
• Comply with Cushman & Wakefield policy

1.7. Background & Experience

• Professional Experience:
• 3–7 years of experience in Facilities Management, Building Operations, or Technical Maintenance.
• Hands-on experience in operation & maintenance of Electrical Systems, HVAC, DG Sets, UPS, STP/WTP, and Fire & Safety systems.
• Exposure to handling technical services in Commercial, Corporate, IT/ITES, or Industrial facilities.
• Experience in vendor management, AMC coordination, and technical audits.
• Behavioral Competencies:
  • Strong coordination and communication skills for managing vendors and stakeholders.
  • Analytical mindset with attention to detail.
  • Ability to work under pressure, handle escalations, and ensure timely resolutions.
  • Problem-solving attitude with focus on cost optimization and efficiency.

1.8. Qualifications & Technical Skills

• Education:
• Diploma / Degree in Electrical, Mechanical, or related Engineering discipline (mandatory).
• Certification in Fire & Safety, Energy Management, or BMS will be an added advantage.
• Technical Skills:
• Strong knowledge of MEP systems (Mechanical, Electrical, Plumbing).
• Working knowledge of statutory compliance requirements (Electrical safety, Fire NOC, Environmental norms).
• Proficiency in BMS/Automation systems, CMMS tools, and technical reporting.
• Familiarity with Energy Management practices and sustainability initiatives.

Occupation specific capabilities:

1. Technical Expertise

• In-depth knowledge of MEP systems (Mechanical, Electrical, Plumbing) and critical utilities (HVAC, DG, UPS, Fire Systems ,LT Distribution).
• Ability to conduct troubleshooting, root cause analysis, and corrective actions with minimal downtime.
• Proficiency in BMS/automation systems and use of CMMS/CAFM tools for maintenance scheduling and tracking.

2. Compliance & Safety Orientation

• Strong understanding of statutory and regulatory requirements related to electrical safety, fire & life safety, and environmental norms.
• Familiarity with PTW (Permit to Work), LOTO (Lockout/Tagout), EHS protocols, and audit preparedness.
• Ability to ensure the facility meets ISO, Energy, and Safety audit standards.

3. Vendor & Resource Management

• Skilled in coordinating with AMC vendors, contractors, and service partners for SLA-based performance delivery.
• Capability to supervise technical teams/technicians with task delegation and performance monitoring.
• Ability to validate technical reports, vendor invoices, and ensure contractual compliance.

4. Analytical & Reporting Ability

• Competence in monitoring energy consumption, technical KPIs, and cost optimization.
• Strong documentation skills for MIS, incident reports, equipment history, and compliance records.
• Ability to use data insights to recommend energy-saving initiatives and efficiency improvements.

5. Customer & Stakeholder Management

• Act as the first point of contact for all technical-related issues and escalations.
• Provide clear technical updates and support during client reviews, audits, and inspections.
• Ability to work collaboratively with soft services, security, and projects team for seamless facility operations.

6. Behavioral Competencies

• Problem-Solving: Quick and practical approach to resolving technical breakdowns and challenges.
• Decision-Making: Ability to prioritize and act under pressure while maintaining safety.
• Communication: Effective oral and written communication with technical/non-technical stakeholders.
• Customer Focus: Service-oriented mindset with emphasis on client satisfaction.
• Adaptability: Flexibility to handle multiple facilities, shifts, and emergency call-outs.

Organisational Core capabilities:

• DRIVEN: We celebrate determination. Our intrinsic motivation, proactiveness, and service attitude outperform expectations for our colleagues, clients, and communities.
• RESILIENT: We tackle challenges with grit. We navigate uncertainty with courage and adapt to deliver impactful outcomes.
• INCLUSIVE: We value curiosity and collaboration. We seek out different perspectives, listen actively and turn feedback into solutions.
• VISIONARY:
  We foster forward thinking.  Our continuous quest for improvement is guided by our desire to design a better future for our colleagues, clients and communities.
• ENTREPRENEURIAL:
  We act like owners. We are resourceful, creative, and agile, and we balance competing needs to create impactful solutions for the real estate industry.

[Based on whether the role is an Individual Contributor, People Manager or Executive, remove the rows in each value section that is not relevant]

DRIVEN: We celebrate determination. Our intrinsic motivation, proactiveness, and service attitude outperform expectations for our colleagues, clients, and communities.

Individual Contributors

• Proactively sets and pursues ambitious goals that advance client and colleague success, articulating the anticipated impact.
• Breaks down goals into actionable tasks and routinely reviews progress to overcome obstacles and ensure timely achievement.
• Actively communicates with stakeholders to align objectives and progress reports, demonstrating accountability and a commitment to exceeding expectations.

People Managers

• Cultivates a culture deeply invested in elevating client and co