Account Manager

Job Title

Account Manager

Job Description Summary

You'll act as a trusted link between our clients and operational teams, ensuring contractual obligations, KPIs and service expectations are consistently met.

Job Description

Working with Cushman & Wakefield | Mahi tahi me Cushman & Wakefield

He aha te mea nui o te ao? He tāngata, he tāngata, he tāngata.

At Cushman & Wakefield, people are at the heart of everything we do. As a global leader in facilities management and property services, we partner with some of New Zealand's largest organisations to deliver exceptional service, technical expertise, and long-term value.

As our Auckland portfolio continues to grow, we're looking for an experienced Account Manager to lead client relationships, drive service excellence, and support the delivery of technical services across a diverse property portfolio.

About the Role | Mō te Tūranga

Reporting to the National Technical Services Manager, you'll be responsible for the day-to-day management and performance of a portfolio of key client accounts.

You'll act as a trusted link between our clients and operational teams, ensuring contractual obligations, KPIs and service expectations are consistently met. You'll work closely with technical teams, trades, our call centre, invoicing teams and internal stakeholders to resolve issues, maintain performance and deliver a high level of client service.

One of the key aspects of this role is managing strong, high-touch client relationships. You'll need to be confident communicating regularly with clients, providing clear updates, managing expectations and taking ownership when challenges arise.

Key responsibilities include:

• Managing client relationships and service delivery across a portfolio of facilities services accounts
• Monitoring account performance, including revenue, margin, invoicing, WIP, and aged debt
• Coordinating the onboarding of new accounts, assets, and maintenance programmes
• Delivering client reporting, account reviews, and performance insights
• Working closely with operational teams to resolve issues and drive service excellence
• Identifying opportunities for account growth, retention, and continuous improvement
• Ensuring contractual obligations and KPIs are consistently achieved

About You | Mōu

We're looking for someone who combines technical understanding with strong commercial and relationship management skills.

You'll bring:

• At least 5 years' experience in a technical services or trade environment, such as HVAC, Electrical, Plumbing, Building Services or a similar field
• 2–3 years' experience managing service-based accounts, including financial or P&L responsibility
• Strong understanding of technical service delivery, with HVAC or plumbing experience highly desirable
• Project management or previous team leadership experience would be an advantage
• Strong commercial and business acumen
• Proven experience building and managing client relationships
• Excellent written and verbal communication skills, with the confidence to provide regular client updates and manage expectations
• The ability to manage competing priorities and deliver results
• Experience with Microsoft 365 and asset or facilities management systems
• Applicants must have the legal right to work in New Zealand.

What We Offer | Ngā āhuatanga kei a mātou

• Competitive salary package
• Company vehicle with personal use
• Free Life and Income Protection Insurance
• Discounted Southern Cross Medical Cover
• Access to Marram Trust holiday and medical programmes
• Ongoing learning and development opportunities
• Career progression within a national and global business
• A supportive and collaborative team culture

Why Join Us?

This is an opportunity to join a growing business at a time of exciting expansion. You'll work with major clients, collaborate with experienced industry professionals, and have the chance to make a genuine impact on service delivery and client success.

At Cushman & Wakefield, we're committed to developing our people and creating an environment where everyone can thrive.

Diversity & Inclusion | Te Kanorau me te Whakaurunga

We believe everyone should feel they belong. We welcome people from all backgrounds and are committed to fostering an inclusive workplace where individuals feel valued, respected, and empowered to succeed.

Only shortlisted candidates will be contacted.

INCO: “Cushman & Wakefield”