Are you a confident, caring professional who loves developing others - someone who can mentor, coach, and support a team of Care Professionals to be the best they can be? We're looking for a Field Care Supervisor to join our Outstanding-rated team.
The role
You'll provide the ongoing training, supervision, and mentoring that helps our Care Professionals feel confident, capable, and want to stay, while maintaining strong, warm relationships with the clients and families they support. It's a field-based role — you'll be out visiting Care Professionals and clients across the territory, with office time for admin and team meetings.
What you'll be doing
- Conducting shadow visits to assess practical competency, and signing off Care Professionals as safe to work unsupervised
- Carrying out ongoing supervisions and support visits, and identifying refresher training needs following quality or incident findings
- Conducting introductions for new Care Professionals and helping them settle in
- Spotting issues affecting Care Professionals early and stepping in with the right support to help them improve and stay in role
- Having honest, constructive conversations when practice needs to improve — supportively, but without shying away from it
- Supporting welfare matters and, where needed, the disciplinary process, with a retention-first mindset
- Maintaining regular contact with clients and families, and building positive relationships with everyone involved in their care
- Keeping accurate Care Professional and client records
- Taking part in the on-call rota
Full or part-time considered. This role includes participation in the on-call rota and weekend work (1 in 2).