Business Operations Assistant

Turner & Townsend started an exciting journey to create One Global Business by bringing Turner & Townsend and CBRE Project Management (PJM) together in June 2024. Our people are our greatest asset, and their development is one of our key priorities.

As a result of the ongoing growth, we are looking for a Business Operations Assistant for Romania. This role will be reporting into the Country Director – Romania.

The Business Operations Assistant is responsible for ensuring smooth and efficient day-to-day business/office operations. The role acts as a central point of coordination for local operational activities and vendors, with a strong hands-on presence where needed.

In addition to general operations, the role provides practical and hands-on support to HR and Finance processes, particularly in areas that require local coordination, document handling, and direct employee or vendor interaction. The position plays a key role in enabling business continuity, operational consistency, and a positive employee experience across Romanian team. This role assumes the usage of internal T&T financial platforms, while the relevant training shall be provided.

This role is also related to the business development process, ensuring that bidding policy of T&T is adequately followed in related country.

Internal communications in Romania is also a part of the role, following the relevant T&T policy.

Key Responsibilities

1. General Business Operations

• Ensure smooth day-to-day business operations, including, large meeting and event coordination, vendor cooperation, and oversight of document circulation (including invoices and settlements).
• Maintain office operating standards in cooperation with dedicated CBRE contacts (reception, meeting rooms, services, supplies, office access, badges).
• Develop, implement, and update office-related procedures (visitor management, shipments, archives, GDPR compliance in office scope, clean desk policy).

• Manage office phone line handling where applicable.
• Actively participate in employee onboarding and offboarding from an operational perspective.

1. Business Development & Marketing Support

• Ensure that bid policy of T&T is implemented, support presentation development
• Contribute to the creation of local capability statements, attendance at relevant business conferences etc.

1. Business Travel & External Provider Coordination

• If needed, being a point of contact with the appointed travel agency, as for travel arrangements in line with company travel policy.

1. Executive & Event Support

• Support country director in organizing management meetings, offsites, workshops, town halls, and team-building events.
• Manage end-to-end logistics: venue selection, catering, AV equipment, agendas, materials, participant communication, and translations if required.
• Cooperate with external agencies and event providers, including budget oversight and settlement.

1. Finance Operations & Accounting Cooperation

• Manage invoice workflows: collection, description, cost allocation, approval routing, and submission to accounting.
• Control cost compliance with contracts and budgets; investigate and resolve discrepancies.
• Support employees with business expense settlements (travel expenses, allowances, advances) in line with company policies.
• Maintain records of operational orders and office OPEX cost tracking.

1. Coordinate HSE in collaboration with the Management and external provider.
   • HSE / Occupational Health & Safety (e.g. trainings, inspections),
   • Office operations (operating costs, consumption),
   • Environmental metrics (waste segregation, utilities usage, ESG-related KPIs, office environmental footprint where required).
   • Cooperate with external HSE providers and specialists to coordinate activities required by local regulations (inspections, measurements, trainings).
   • Maintain proper documentation and ensure compliance with internal policies and legal requirements.
2. Courier Services & Logistics
   • Organize and monitor domestic and international courier shipments, including pickups and returns.
   • Negotiate courier rates, manage settlements, and handle complaints.
   • Maintain shipment and cost records; recommend process improvements for packaging and addressing efficiency.

1. Other Cross-Functional Support
   • Support onboarding of new employees.
   • Manage the employment related documentation flow (between T&T & external payroll provider)
   • Ensure new employees are properly introduced to processes related to business travel, expense reimbursement, and operational policies.
   • Cooperate with IT on employee equipment lifecycle: ordering and setup of laptops for new hires and collection from offboarding employees according to company procedures.
   • Manage the relations with benefits providers.