Roles & Responsibilities :
General:
· Consultant expected to have basic understanding of ITIL framework to collaborate and handle with end-user issues / tickets raised via SMT/ ITSM.D(Service Now) tool
· Excellent problem-solving, consulting and decision-making skills.
· Handling incident, problem tickets, service requests in SAP PS module.
· Good communication and interpersonal skills.
· Should be able to work independently with minimal supervision
Desired Role Requirements:
Core Functional Knowledge:
· Master data setup (WBS elements, networks, standard networks, and project profiles).
· Project planning methods (cost planning, revenue planning, scheduling, and capacity requirements).
· Budgeting processes (release, supplement, return, and availability control).
· Project execution (progress analysis, milestone tracking, and confirmation).
· Project closing procedures (settlement, technical completion, and business closure).