As a Service & Visual Communication Designer Intern, you will contribute to improve how our services, processes, and information are experienced and communicated.
You will work at the intersection of service design, user experience, and visual communication, transforming identified needs and existing information into clear, intuitive, and visually consistent experiences, concepts, and communication materials.
Your main responsibilities will include:
- Supporting user research activities and collecting feedback from stakeholders;
- Creating user journeys, service blueprints, and visual representations of the current user experience;
- Identifying pain points and opportunities for improvement across services, processes, and interactions;
- Participating in ideation sessions, design thinking and workshops;
- Developing concepts and proposals to enhance services and digital experiences;
- Creating mockups, wireframes, and interface concepts;
- Transforming complex information into clear and visually appealing presentations;
- Developing templates, infographics, and other communication materials;
- Supporting the creation and editing of digital content, videos, and motion graphics;
- Contributing to visual consistency and enhancing the user experience across platforms and internal channels.