Technical Facilities Manager

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Title:                                  Technical Facilities Manager

Business Line:                       Work Dynamics

Location:                                 JLL Client Site (Pretoria)

Reporting to:                         Regional Operations Lead

Direct Reports:                     Facilities Team, On-site Contractors

Job Summary

The Technical Facilities Manager is responsible for overseeing the operational performance, maintenance, and technical compliance of assigned facilities. This role ensures building systems operate efficiently, safely, and in accordance with regulatory requirements while delivering exceptional service to occupants and clients. The position requires strong technical expertise in building systems, leadership capabilities, and the ability to manage complex facility operations.

Key Responsibilities

Facility Operations Management

• Oversee day-to-day technical operations of building systems including HVAC, electrical, plumbing, fire safety, security, and building automation systems.
• Ensure optimal system performance, energy efficiency, and occupant comfort.
• Develop and implement preventive maintenance programs to maximize equipment reliability and lifespan.
• Monitor building performance metrics and implement continuous improvement initiatives.

Team Leadership and Development

• Lead and develop a team of technicians, engineers, and maintenance staff.
• Provide technical guidance, coaching, and performance management.
• Foster a culture of safety, accountability, and service excellence.
• Coordinate work assignments and resource allocation to meet operational demands.

Compliance and Risk Management

• Ensure compliance with all applicable building codes, safety regulations, environmental standards, and corporate policies.
• Conduct regular inspections and audits of building systems and operations.
• Maintain accurate documentation of maintenance activities, inspections, and regulatory compliance.
• Identify and mitigate operational risks and safety hazards.

Vendor and Contract Management

• Manage relationships with service contractors, vendors, and equipment suppliers.
• Oversee contract performance, quality standards, and service level agreements.
• Negotiate service agreements and evaluate vendor performance.
• Ensure cost-effective procurement of materials and services.

Budget and Financial Management

• Develop and manage operational and capital budgets for assigned facilities.
• Monitor expenditures and identify cost optimization opportunities.
• Prepare financial reports and forecasts.
• Justify capital improvement recommendations with business case analyses.

Client and Stakeholder Relations

• Serve as primary technical point of contact for clients and building occupants.
• Respond to service requests and resolve facility-related issues promptly.
• Communicate proactively about planned maintenance activities and system performance.
• Build strong relationships that enhance client satisfaction and retention.

Project Management

• Plan and execute capital improvement projects, system upgrades, and major maintenance initiatives.
• Coordinate with internal teams, contractors, and stakeholders throughout project lifecycle.
• Ensure projects are completed on time, within budget, and to quality standards.

Qualifications

Education and Experience

• Bachelor's degree in Engineering, Facilities Management, or related technical field, or equivalent combination of education and experience.
• Minimum 7-10 years of progressive experience in facilities management or building engineering.
• At least 3-5 years in a supervisory or management role.

Technical Expertise

• Comprehensive knowledge of building systems including HVAC, electrical distribution, plumbing, fire safety, and building automation.
• Understanding of energy management principles and sustainability practices.
• Familiarity with computerized maintenance management systems (CMMS).
• Strong analytical and problem-solving abilities.

Certifications and Licenses (Preferred)

• Professional Engineer (PE) license, Certified Facility Manager (CFM), or equivalent professional certification.
• Relevant trade certifications (EPA Universal, electrical, HVAC, etc.).

Leadership and Communication

• Proven ability to lead, motivate, and develop technical teams.
• Excellent verbal and written communication skills.
• Strong customer service orientation.
• Ability to interact effectively with all organizational levels.

Additional Competencies

• Strong organizational and time management skills.
• Proficiency with Microsoft Office Suite and facility management software.
• Ability to work independently and make sound decisions under pressure.
• Flexibility to respond to emergencies outside standard business hours.

Working Conditions

• This position requires regular presence at assigned facility locations. Physical demands include walking extensive distances, climbing stairs and ladders, and working in mechanical spaces. May require occasional weekend or after-hours work for emergencies or planned maintenance activities. Valid driver's license may be required depending on portfolio configuration.

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Keep those ambitions in sights and imagine where JLL can take you...

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation, or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

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If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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