Team Lead - Vendor Performance

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

DUTIES & RESPONSIBILITIES

What this job involves

This role will work directly with the Sourcing & Procurement APAC Manager. Lead and supervise a team of JBS Analysts and Senior Analysts – Vendor Performance who support the Procurement team in the Asia Pacific region across the end-to-end Vendor Performance Management (VPM) cycle, including scorecard management, Corrective Action Plan (CAP) tracking, and Supplier Performance Meetings (SPM). Developing and updating key tools, frameworks, and resources to support the business will add value and efficiency to JLL and its Clients.

Team Lead will ensure that the following scope will be managed effectively by the team:

•   Oversee the end-to-end Vendor Performance Management (VPM) cycle, including scorecard creation, distribution, completion tracking, and issuance in Jaggaer

•  Provide guidance to the team and business regarding vendor performance methodology, scoring standards, and escalation protocols, in collaboration with S&P Leadership

•  Monitor scorecard and Corrective Action Plan (CAP) timelines and provide notification to the business, engaging with Sourcing & Procurement as required to identify any resourcing required

•   Review escalated vendor performance issues and disputed scoring outcomes but not negotiate directly with vendors. Liaise with key stakeholders internally and externally to get the best outcome for JLL and the Clients

•  Develop an understanding of the business environment in which JLL operates

•  Proactively develop and maintain effective internal relationships to facilitate the achievement of business goals

•  Work with internal stakeholders to achieve value-based outcomes and minimise risk to JLL

•  Manage, coach, and develop the JBS Analyst and Senior Analyst – Vendor Performance team, including performance reviews, capability building, and workload allocation across simultaneous SPM cycles

•  Monitor third-party risk in relation to vendor performance outcomes, with any support being provided by the local team

• Ability to communicate effectively with vendors, internal customers, management, and peers

•  Maintain up-to-date and accurate records/logs of scorecards, CAPs, and SPM documentation in Jaggaer

•  Identify and escalate priority issues, follow up where necessary. Support ad-hoc projects

The team will be measured against the following key objectives:

1.   Provide support to our Procurement team in the Asia Pacific region

2.   Ability to monitor and deliver timely scorecards, CAPs, and reporting to meet business demands

3.   Able to manage multiple competing priorities across accounts with a high level of attention to detail

4.   Sense of urgency, self-starter mindset cascaded across the team

PERFORMANCE OBJECTIVES

Leadership

•  Leads by example

Demonstrated rapid “get going” capability

•  Capacity to achieve results within tight resource availability

•  Team player with the confidence to constructively challenge the status quo

Personal Effectiveness

• Sets targets for self and team, and monitors and manages own and team performance with guidance from their direct supervisor

•  Monitors progress against own and team performance measures and achieves results with regular consultation from their direct supervisor

Decision Making

•  Makes suggestions for solutions that resolve problems or improve operations

•  Actively searches out improvement opportunities and implements them after consulting on strategy and options with their direct supervisor

Relationship Building

•  Conducts open, collaborative relations with superiors, peers, direct reports, and clients

•  Gains respect of JLL people and clients

•  Ability to manage and see links across a diverse range of activities

Communication

•  Communicates effectively with superiors, peers, direct reports, and clients

•  Listens effectively and communicates through actions and example

• Strong communication and relationship skills with the ability to relate to, understand, and command respect from subject matter experts

KEY SKILLS

• Well-developed internal consulting skills, displaying strong analytical thinking, problem solving, and negotiation ability

• Proven work experience as a team leader or supervisor

• In-depth knowledge of vendor performance and procurement performance metrics

• Excellent communicator, decision-making skills, and good presentation skills

• Proficient in MS Office skills, highly skilled in MS Excel, with strong analytical and reporting skills

• Working knowledge of Jaggaer (required) and Aravo (preferred), or equivalent e-procurement/vendor management platforms

Sounds like you? To apply, you need to have:

•  Relevant work experience in vendor/supplier performance management, sourcing, or procurement operations; exposure to shared-services or offshore delivery environments will be highly regarded

•  Demonstrated ability to lead and develop a multi-disciplinary team

•  Ability to manage and prioritise multiple accounts and projects with competing timelines

•  Demonstrates a sense of urgency in completing objectives on time

•  Flexible attitude, team player, detail-oriented

•  Relationship builder both externally and internally

•  Excellent verbal and written skills with the ability to communicate at all levels within the organisation

•  Can work effectively both independently and in a team

•  Prior experience with Jaggaer or equivalent e-procurement/vendor management platforms strongly preferred

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay, and benefits package.

We will also require you to register in our career site: https://www.us.jll.com/en/careers to capture your details in our system.

Apply today!

To ensure that you progress the soonest with your application please have basic pre-employment requirements ready (NBI clearance, official transcript of records, government IDs, etc.).

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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