JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Join JLL's dynamic team serving one of the world's largest banking and financial services organisations with a network spanning more than 50 countries and territories. We're seeking talented professionals who thrive in fast-paced environments and are eager to drive meaningful change. This is an outstanding opportunity to work alongside industry experts that help shape the future of workplace strategy for a globally recognised institution. Whether you want a career that could take you to the top or an exciting new direction, we offer opportunities, support and rewards that will help you stand out, fulfil your potential, and ultimately make your mark on something truly exciting.
What this job involves:
We are seeking a forward-thinking Shift technician to drive the integration of sophisticated smart building technologies into daily operations across our London flagship properties. This role requires a technical contributor The role is responsible for the execution of the day-to-day technical requirements in the workspace, ensuring compliance to SOPs, KPIs and SLAs. A key aspect of this role is to work hand in hand with the wider workspace team to deliver a resilient and consistent engineering service that supports the wider team goal of delivering an excellent workplace experience to our client’s colleagues and their guests. A key element of this role is establishing and maintaining strong collaborative relationships with landlord teams to ensure seamless, joined-up service delivery that maximises building performance and client satisfaction.
What your day-to-day will look like:
Technology Integrations & Optimisation
Actively utilise sophisticated building technologies including BMS, IoT sensors, predictive maintenance platforms, and data analytics tools in all maintenance and operational activities. Apply smart building capabilities for diagnostics, performance monitoring, and proactive issue identification during shift operations. Support continuous improvement initiatives by using building data and technology insights to optimise energy efficiency, equipment performance, and occupant comfort. Integrate technology-driven approaches into daily work routines, making smart building utilisation a core part of operational execution.
Team Collaboration & Knowledge Sharing
Work collaboratively with other shift technicians to ensure consistent task execution, performance standards, and shared learning across all shifts. Coordinate effectively with support engineers to ensure seamless handovers, information sharing, and consistent application of technology-driven maintenance approaches throughout the operational day. Contribute to a technology-forward culture by sharing knowledge and supporting colleagues in utilising smart building systems. Participate in regular team briefings to understand how technology supports superior maintenance outcomes and collaborative service delivery.
Landlord Liaison & Collaborative Service Delivery
Build and maintain positive working relationships with landlord technical teams, building management representatives, and property stakeholders. Coordinate and execute planned maintenance activities, system upgrades, and building modifications with landlord teams to ensure minimal disruption and aligned objectives. Participate in regular liaison meetings with landlords to discuss building performance, maintenance schedules, and opportunities for collaborative improvement. Maintain clear communication channels for sharing critical building information, emergency responses, and system performance data between JLL and landlord teams. Work collaboratively to resolve technical issues that span tenant and landlord responsibilities, ensuring seamless service delivery for occupants. Share smart building data and performance insights with landlord teams to support whole-building optimisation strategies.
Operational Delivery Excellence
Execute planned preventative maintenance programs, using smart building data to inform scheduling, prioritization, and execution of maintenance activities. Respond to reactive maintenance requirements, utilizing building management systems and sensor data to diagnose issues rapidly and implement effective solutions. Monitor key performance indicators through building technology platforms, identifying trends and opportunities for operational enhancement. Consistently meet maintenance engineering standards through technology-enabled processes. Coordinate with landlord teams on base building systems to ensure integrated maintenance approaches and optimal performance.
Smart Building Systems Management
Maintain proficient working knowledge of integrated building technologies including BMS, HVAC controls, lighting management, energy monitoring systems, and IoT-connected equipment. Analyse system performance data to identify optimisation opportunities, efficiency gains, and predictive maintenance requirements across both tenant and landlord-controlled systems. Work with vendors, technology partners, and landlord technical teams to maximise the value of installed systems. Ensure all building technology systems are properly maintained, calibrated, and operating at peak performance with appropriate information sharing across stakeholder groups.
Standards & Compliance
Ensure all maintenance activities comply with health and safety legislation, building regulations, and JLL engineering standards. Maintain accurate digital records of maintenance activities, system performance data, test certificates, and compliance documentation with appropriate sharing protocols with landlord teams. Utilise computerised maintenance management systems (CMMS) and digital work order platforms to track and report maintenance delivery. Apply best practices in technology-enabled maintenance and collaborative service delivery across the portfolio. Ensure landlord requirements and building covenants are understood and incorporated into operational procedures.
Stakeholder Communication & Reporting
Serve as a technical point of contact during shifts for both JLL clients and landlord representatives, providing knowledgeable guidance on building systems and smart technology capabilities. Contribute to performance reports utilising building data and analytics, demonstrating value delivered through technology optimisation to both clients and landlord stakeholders. Facilitate effective communication between shift operations, day engineering teams, landlord technical staff, and client representatives. Work closely with other facility service teams and landlord service providers to ensure integrated, technology-enabled service delivery. Escalate critical issues appropriately through both JLL and landlord management structures to ensure rapid resolution.
Required Qualifications
Essential
City & Guilds Level 3 or equivalent qualification in Electrical Installation or Mechanical Engineering
Minimum 3- 5 years' experience in building services maintenance with demonstrated progression in technical complexity
Proven experience working with building management systems and smart building technologies
Strong track record of utilising technology to improve maintenance outcomes and operational efficiency
Demonstrated experience collaborating with landlord teams, property management, or multi-stakeholder environments
Safe Working Practices - Comprehensive understanding of the Permit to Work process, risk assessments, and maintaining safe conditions while coordinating on-site contractors.
Desirable
System Interfacing - Proven experience navigating Building Management Systems (BMS) for tracking plant performance and conducting basic fault-finding diagnostics.
IOSH Managing Safely or equivalent health and safety qualification
Experience working in multi-tenanted buildings with complex landlord/tenant relationships
Background in large commercial office environments or complex mixed-use properties
Location:
On-site –London, GBRIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requi