JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Job Description
Location
Base: Client site at Sannomiya, Kobe (Japan HQ of International Pharmaceutical Company)
Required Key Results
- Be familiar with the Scope of Works and assist the Henkel Account West Leader in the delivery of
- Uninterrupted site operation
- Client Satisfaction
- Continuously improving services
- Be a back-up of Site Lead during his out of office
- For clients
- For operation of Eli Lilly Account Japan Affiliate Cluster (Kobe HQ, Tokyo Office, other remote sites)
- For JLL Account Manager
Responsibilities
- Team Responsibilities
- Hard Services (Building & Facilities Management)
- Kobe HQ: Leased whole building (10 floors) – most services are managed/delivered by building owner
- Point of contact to the Building Management
- Soft Services
- Reception, Cleaning, Security cards, Courier & Mail Services, Cafeteria, Vending Machines, etc.
- Ensure that detailed walk-through and inspections are routinely conducted and the results are reported.
- Vendor management
- Suggest Cost Saving ideas/plans to the Site Lead and execute the plan.
- Plan/manage small projects, e.g., office layout change, etc.
- Meeting Room AV equipment management / Event support
- Accounting Services: PO Placement ～ Payment
- Helpdesk for Lilly end-users
Required qualifications, experience, skills and others
- Working knowledge of FM, GA/Admin., building management, Furniture/fits-out, etc.
- Computer skills for business in Microsoft Office, e.g., Excel, Word, PPT
- English capability to participate in Web/Tel. conferences, discuss current status/issues of the JA Cluster and obtain necessary information/supports for JA Cluster from Region team. English capability in writing/reading is also required. TOEIC more than 750 if no experience to use English in business.
- Set stretched goals, develop plans and move forward to the goals
- Strong leadership in own core competency
- Logical thinking and effective communication skills
- Interpersonal skills to build good relationship and co-work with client, team colleagues and end-users
- Work hour: 8:45 ~ 17:30 (Lunch break: 12:00-13:00) of weekdays, summer holidays, year-end/new year holidays
Location
勤務地
神戸三宮（クライアント先常駐、外資系製薬企業の日本本社）
Responsibilities
職責
【求める結果】
- クライアントより受託している業務範囲を理解し、サイトリーダーをサポートして、
- サービスを停止することなく提供
- クライアント満足度を高める
- 業務・サービスを継続して改善し、品質を高める
- サイトリーダー不在時のバックアップを務めて、クライアントを長く待たせたり、業務が停止したりする事がないようにする。
- クライアントへの窓口バックアップ
- イーライリリーアカウント神戸本社クラスター（神戸本社サイト・東京オフィスサイト・その他リモートサイト）の運用サポートのバックアップ（問題発生時の指揮･報告・解決指示等）
- アカウントマネージャーへの報告バックアップ
【所属チームの業務カテゴリー】募集ポジションはこの中の一部を担当
- 施設・設備管理
- 神戸本社１０階建て賃貸ビル（一棟借り）・東京支社賃貸ビル（ワンフロアー）・全国リモートサイト賃貸約50拠点
- ビル管理への窓口業務
- ソフトサービス管理（業者管理含む）：受付、セキュリティーカード、メールサービス、清掃、複合機･印刷サービス、カフェテリア(小規模)･給茶機・自販機、等
- 館内の定期的な巡回・自主点検･報告
- コスト削減の提案･実施
- 業者管理
- 会議室設備管理・イベントサービス
- 小規模プロジェクト（館内引っ越し等）管理
- 経理サービス：発注書発行～支払までの経理処理。クライアントへの請求処理、予算管理
- クライアント従業員からの各種問いあわせ対応・窓口業務
Required qualifications, experience, skills and other