Job Title

Critical Facility Technician Lead

Job Description Summary

The Critical Facilities Operations Technician – Shift Lead oversees real-time shift operations for mission-critical data center infrastructure. This role leads on-shift technicians, monitors facility systems, coordinates incident response, supports preventive and corrective maintenance, and ensures all work is performed safely and in accordance with established procedures in a 24/7 critical environment.

Job Description

Essential Functions & Responsibilities

• Lead assigned shift operations for critical electrical and mechanical infrastructure, including UPS systems, generators, switchgear, PDUs, CRAC/CRAH units, and BMS/DCIM platforms.
• Continuously monitor facility systems through BMS, EPMS, and DCIM tools; acknowledge, investigate, and respond to alarms, alerts, and abnormal operating conditions.
• Execute and enforce Standard Operating Procedures (SOPs), Methods of Procedure (MOPs), and Emergency Operating Procedures (EOPs), including pre-task review and post-work documentation.
• Provide day-to-day technical guidance to on-shift technicians, assign priorities, verify work quality, and reinforce safe work practices.
• Act as the initial point of response for facility incidents by troubleshooting issues, stabilizing conditions, escalating as needed, and supporting root-cause analysis.
• Coordinate vendor access and on-site work activities, ensuring compliance with site safety, security, and critical environment protocols.
• Perform, support, or supervise preventive and corrective maintenance on assigned electrical, mechanical, and controls systems.
• Maintain accurate shift logs, alarm response records, incident reports, maintenance documentation, and turnover notes.
• Ensure compliance with safety and regulatory programs, including lockout/tagout, electrical safe work practices, arc flash procedures, and OSHA requirements.
• Conduct structured shift turnovers, clearly communicating system status, open work, active risks, alarms, and required follow-up actions.
• Support minor project work, commissioning activities, system testing, and change activities while maintaining operational continuity.

Requirements

• 3–6 years of experience operating and maintaining data center, critical facilities, industrial, or mission-critical infrastructure.
• Prior experience serving as a lead technician, senior technician, shift lead, or technical point of contact preferred.
• Working knowledge of electrical and mechanical systems, including UPS, generators, switchgear, HVAC, controls, and fire/life safety systems.
• Experience using BMS, EPMS, DCIM, or similar monitoring and control platforms to identify, document, and respond to operating conditions.
• Ability to read and interpret electrical one-lines, mechanical drawings, schematics, sequence-of-operations documents, and technical manuals.
• Demonstrated ability to troubleshoot system issues, follow escalation protocols, and make sound decisions in high-availability environments.
• Familiarity with applicable standards and guidance, such as NFPA, NEC, OSHA, and Uptime Institute practices.
• Strong verbal and written communication skills, with the ability to lead shift-based teams and communicate technical information clearly to leadership, vendors, and peers.
• Ability and willingness to work assigned shifts in a 24/7 environment, including nights, weekends, holidays, and overtime as business needs require.
• Relevant certifications preferred, such as CDCTP, CDCP, electrical, HVAC, or equivalent critical facilities credentials.

Additional Information

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

C&W Services is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at C&W Services, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.

AAP/EEO STATEMENT
C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.

OTHER DUTIES
This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
 

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”