Location: New Jersey
Experience: 1+ year
Job Type: Full-Time
We are looking for a Customer Service Representative with at least 1 year of customer service experience, preferably within the moving, logistics, transportation, or service industry. The ideal candidate will handle customer inquiries, coordinate moving schedules, provide updates, resolve issues, and ensure a positive customer experience throughout the moving process.
Key Responsibilities:
- Respond to customer calls, emails, and inquiries professionally.
- Schedule and coordinate moving services, pickups, and deliveries.
- Communicate with customers regarding moving dates, pricing, services, and updates.
- Coordinate with drivers, movers, and internal operations teams.
- Handle customer concerns and resolve issues in a timely manner.
- Maintain accurate customer records, schedules, and service documentation.
- Follow up with customers to ensure satisfaction.
- Assist with quotes, estimates, invoices, and service-related questions.
- Provide excellent customer service throughout the entire moving process.