The primary focus of this role will be indexing & verifying documents for various customer accounts, ensuring that all documents are processed on time and meet the highest quality standards. This is a fully remote position with a reasonable amount of flexibility in terms of scheduling. From time to time, you may be asked to help support other projects if indexing work is completed, these other tasks include things like document QC and image tagging.
Essential Duties and Responsibilities:
- Index or verify documents efficiently and accurately, ensuring high-quality standards.
- Switch between various customer contracts without getting the guidelines mixed up- each customer account is unique.
- Work closely with your team lead or manager to ensure timely execution and completion of assigned tasks, asking questions and seeking guidance as needed.
- Other duties and responsibilities as assigned by management.
Key Performance Indicators (KPIs):
- On-Time Completion: Complete 100% of indexing projects within the agreed timelines, maintaining a doc/hr quota.
- Quality of Work: Ensure typed data meets company standards with less than a 2% error rate in document indexing/verification.
- Customer Satisfaction: Achieve positive customer feedback and correct any indexing errors relayed from our customers.
- Inventory Accuracy: Maintain 100% accuracy in any reporting or logs of work completed.
Education and Experience:
- High School diploma or equivalent required.
Knowledge, Skills, and Abilities:
- Strong ability to use computers and learn new software and interfaces.
- Strong written communication and ability to collaborate with a remote team.
- Ability to troubleshoot technical issues and think critically to solve problems.
- Excellent organizational skills to manage multiple projects and deadlines effectively.
- Detail-oriented with a commitment to maintaining high-quality standards.
- Basic understanding of digital imaging concepts preferred (file types, resolution, aspect ratio, etc.).