JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
The Digital Transformation Process Architect plays a vital role in maintaining the digital backbone of our regional operations across the Americas and Latin America. In this position, you'll be responsible for the day-to-day administration, support, and continuous improvement of the technology platforms and data ecosystems that enable efficient, accurate, and compliant service delivery. Acting as the primary point of contact for platform-related issues, you'll ensure system integrity, data quality, and user access are maintained to the highest standards. We embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career—and in this role, you'll partner closely with operational teams across diverse corporate real estate functions to resolve technical issues, manage approval workflows, and govern user data. Your work ensures that collaborative platforms such as Smartsheet and SharePoint remain reliable, compliant, and fit for purpose at all times. What sets JLL apart is our culture of collaboration, locally and across the globe, and you'll experience this firsthand as you support users across multiple regions and languages.
Perform daily preventative maintenance monitoring across all active digital trackers, Smartsheet workspaces, and SharePoint platforms
Triage, troubleshoot, and resolve user-submitted support tickets across all supported operational processes and work applications
Act as the regional subject matter expert, assisting non-technical users in navigating digital workflows and tools
Identify, document, and escalate system bugs or recurring performance issues to senior engineering and product teams
Process data correction requests across all active trackers and submission workflows to ensure reporting accuracy
Maintain and update reference data, dropdown configurations, and metadata properties across platforms to reflect current operational requirements
Perform routine data audits to ensure alignment with regional data governance and compliance policies
Process user access and platform license requests, ensuring timely and accurate provisioning in accordance with security protocols
Conduct regular access reviews to ensure permissions are up to date and revoke access for offboarded users
1–3 years of prior experience in a technical support, system administration, data analyst, or IT-adjacent operational support role
High proficiency in Microsoft 365 tools including Excel (advanced formulas, data cleaning), Teams, Outlook, SharePoint, and MS Lists
Demonstrated experience working with global or cross-regional teams in a multicultural, multinational corporate environment
Strong analytical mindset with the ability to diagnose technical and data-related issues across complex digital workflows
Highly organized with the ability to manage multiple concurrent requests and prioritize effectively in a fast-paced environment
Meticulous attention to detail in data validation, user record management, access provisioning, and system auditing
Clear and professional communication skills, with the ability to translate technical instructions into simple guidance for non-technical users
Bachelor's degree in Information Systems, Computer Science, Business Analytics, or a related technical field
Bilingual proficiency in English and Spanish (Portuguese is considered a strong asset)
Strong proficiency in Smartsheet including sheets, forms, reports, and dashboards
Experience working with ticketing systems such as ServiceNow, Jira, or custom support queues
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Location:
On-site –Chandler, AZ, Hillsboro, ORIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a fully copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
Accepting applications on an ongoing basis until candidate identified.