The MAC Move Management Lead is responsible for overseeing the team planning, coordination, and execution of Moves, Adds, and Changes (MAC) activities across a multi-site portfolio of office, laboratory, research, and operational facilities throughout Southeastern Pennsylvania.
This position leads a team of three direct reports and serves as the primary point of contact for business-as-usual (BAU) moves, occupancy-driven relocations, and project-related move activities. The role works closely with Occupancy Planning, client stakeholders, Project Teams, Facilities Management, Environmental Health & Safety (EHS), and service providers to ensure moves are executed safely, efficiently, and with minimal disruption to business operations.
The ideal candidate is an experienced move management professional with strong leadership, project coordination, vendor management, and customer service skills who can effectively manage multiple priorities across a geographically dispersed portfolio.
This is a full time onsite role in West Point, PA.
What You'll Do:
- Lead and manage the day-to-day MAC Move Management Program across multiple campuses and locations.
- Supervise, coach, and develop a team of three move management professionals.
- Manage all weekly BAU move activity and project-related relocations.
- Optimize move sequencing, scheduling, and resource allocation to support operational and project demands.
- Serve as the primary escalation point for move-related issues and customer concerns.
- Partner closely with Occupancy Planning, client stakeholders, Project Teams, Facilities Management, and service providers to develop and execute move plans.
- Provide move management leadership for major relocations, building occupancy initiatives, renovations, restacks, and departmental moves.
- Ensure destination spaces are ready for occupancy and originating spaces are vacated and turned over in accordance with site requirements.
- Coordinate project-based laboratory relocations, including required decontamination and decommissioning activities.
- Work with EHS, project teams, laboratory stakeholders, and specialized vendors to support safe and compliant laboratory transitions.
- Evaluate, schedule, and manage moving vendors and other service providers supporting move activities.
- Facilitate move planning meetings and communicate schedules, milestones, risks, and status updates to stakeholders.
- Provide post-move hyper-care support and ensure timely resolution of outstanding issues.
- Maintain move schedules, documentation, metrics, and reporting.
- Ensure all activities are performed in accordance with company policies, site procedures, and safety requirements.
- Identify opportunities for process improvements that enhance efficiency, service delivery, and customer satisfaction.