Must-Have
• 4+ year of Command Center or operations monitoring experience with graduation (engineering preferred)
• Strong analytical/problem-solving skills for L1/L2 support, with ITIL knowledge
• Crisis management capability with accurate event logging/reporting and clear communication under pressure
• Highly responsive, detail-oriented, organized, resilient, and flexible to work in shifts
• Ability to take ownership of tasks and perform effectively in fast-paced environments
Good-to-Have
• Hands-on experience with monitoring tools (Moogsoft, BPPM, Petrol, Splunk) and ITSM platforms (Remedy, ServiceNow)
• Experience in support projects and coordinating with technical teams/vendors
• Exposure to producing precise communications in urgent situations
• Adaptability to evolving technologies, customer-focused mindset, and situational awareness
• Continuous learning attitude (ITIL, cybersecurity, automation)
Total Experience Expected: 02-04 years