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Job Summary
The Medical Assistant is an integral member of the healthcare team and is accountable for the clinical and administrative care of patients as assigned by a licensed independent provider and/or Manager. The MA position offers exposure to the clinical, operative, academic, and administrative aspects of Orthopedic Surgery. The MA participates in the direct and indirect care of patients, health maintenance, patient instruction, collaborative planning, and rehabilitation as within scope of practice and consistent with their education and training. In addition, the MA will provide administrative support to health care providers within an ambulatory setting. Developing relationships with patients, families, and colleagues, the MA functions as an interdisciplinary team member who provides quality patient care and contributes toward the attainment of important goals for the patient, the practice, and the organization. This is the ideal position for those looking to gain skill with direct and indirect patient care, and who are looking to pursue a career in the healthcare industry (clinical and/or administrative).
Qualifications
PRINCIPAL DUTIES AND RESPONSIBILITIES:Indicate key areas of responsibility, major job duties, special projects and key objectives for this position. These items should be evaluated throughout the year and included in the written annual evaluation.
Direct Patient Care:Medical Assistant Job Specifics
Clinical Duties and Responsibilities:
Demonstrates true engagement and enthusiasm to contribute toward the care delivery needs for patients and families.
Promotes an inclusive environment supportive of patient and family centered care for a diverse community.
Accepts assignments for patient care within the scope oftheirpreparation and within current standards of practice.
Collaborates as a member of the health care team, contributing toward a supportive and therapeutic environment that promotes the attainment of patient goals that are specific, measurable, action-oriented,realistic,and timely.
Utilize two appropriate patient identification methods for each patient in compliance with regulations.
Review the daily schedule of patients and facilitate efficient patient flowincluding x-ray order entry, cast/bracing requisitions, etc.
Accurately obtains vital signsincluding BP, height weight,temperature etc.,elicits information about the patient’s basic health status/medications, and administers relevant care within scope of practice.
Performs routine procedures that may include suture/stapleremoval,basic wound care, issue and fit durable medical equipment if appropriate within clinic setting.
Obtain MRSA/MSSA swabs from identified pre-operative patients.
Participates in team-based care and patient education initiatives to support the health and wellness of patients. Reinforces patient instruction as directed byproviders,
Participatesin organizational and unit-based quality improvement initiatives and compliance readiness.
Following approved clinical practice guidelines and workflows,entersappropriate orders for radiology, laboratory testing and other care needs.
Performs a variety of tasks, including those that may be facilitated by administrative staff, whichinfluencethe overalloperationsof the unit. These includepatientflow, stocking of rooms, scheduling tasks and all other duties as assigned.
Indirect Patient Care:Patient Service Coordinator Specifics
Administrative Duties and Responsibilities:
Answer and transfer telephone calls.
Schedule and register patients for appointments/procedures, confirm appointments/procedures, prepare for patient visit by providing patient with all necessary information and completing all necessary tasks.
Perform full front desk job responsibilities, including patient check-in/out.
Ensure all billing/fiscal information is completed and submitted after visit, including collection and daily reconciliation of any co-payments.
Assist with special projects as directed.
Assist with training and orienting staff as needed.
Follow HIPAA guidelines for the management of patient privacy and confidentiality.
Appropriately utilizes organizational resources including management of time, supplies,equipment,and other assets.
Education
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Basic Life Support [BLS Certification] - Data Conversion - Various Issuers preferred Certified Medical Assistant - Data Conversion - Various Issuers preferred
Experience
Direct MA experience or medical field work 0-1 year preferred
Additional Job Details (if applicable)
SKILLS/ABILITIES/COMPETENCIES REQUIRED: Mustbe realistic, objective, measurable and related to essential functions of this job.
Technical Skills Requirements
Keeping current and knowledgeable with allMGBapplications in use by the hiring practice which may include the following programs:
Epic
Radiology Entry Order
Patient tracking
Staying up to date with all application training and requirements as indicated by your Administrative Manager
Communication & Teamwork skills Requirements
Demonstrates effective oral and written communica