The Client Relations Manager is responsible for managing relationships with our U.S.-based clients and overseeing maintenance work orders from a client-service and operational perspective. The role requires excellent English communication, strong management skills, and the ability to handle multiple priorities in a fast-paced environment.
Key Responsibilities
* Act as the main point of contact for assigned U.S. clients.
* Receive, review, and manage maintenance work orders.
* Coordinate with Project Coordinators to ensure jobs are handled properly and on time.
* Communicate professionally with clients through phone calls, emails, and online platforms.
* Provide clients with accurate and timely updates on ongoing work orders.
* Review quotations, pricing, scopes of work, and job requirements before submission.
* Follow up on urgent and high-priority service requests.
* Monitor work orders from assignment through completion.
* Ensure client requirements, deadlines, and service standards are met.
* Handle client concerns, escalations, and operational issues professionally.
* Follow up with the operations team to ensure documentation, photos, reports, and completion details are properly submitted.
* Maintain strong and professional long-term relationships with clients.
* Monitor team performance and help resolve operational challenges.
* Ensure all assigned accounts and work orders remain properly organized and updated.