Job Title
Commercial Facility Manager
Job Description Summary
The Facility Manager is responsible for overseeing the day-to-day operations, maintenance, safety, and overall performance of a commercial facility. This role ensures the property is maintained in a safe, efficient, and professional manner while delivering high levels of service to the client and building occupants. The Facility Manager leads onsite maintenance activities, manages third-party vendors, monitors building systems, administers budgets, and ensures compliance with all company, client, and regulatory requirements. The position serves as the primary point of contact for facility-related issues and is responsible for driving operational excellence and customer satisfaction.
Job Description
Essential Functions and Responsibilities
- Manage the daily operations of a commercial facility, ensuring all maintenance, engineering, life safety, janitorial, and site services activities are performed in accordance with client expectations and C&W Services standards.
- Oversee preventive, predictive, corrective, and reactive maintenance programs to ensure building systems operate safely and efficiently.
- Coordinate and supervise all contracted services, including janitorial, landscaping, HVAC, electrical, plumbing, security, pest control, and other specialty vendors.
- Monitor vendor performance, verify service delivery, review invoices, and ensure compliance with contract terms and service level agreements (SLAs).
- Respond promptly to client, tenant, and occupant requests while maintaining a high level of customer service and communication.
- Conduct routine facility inspections and ensure the interior and exterior appearance of the property is maintained to established standards.
- Manage work order activities and facility service requests through the designated CMMS or work order management system.
- Maintain accurate site documentation, including maintenance records, safety documentation, operating procedures, equipment inventories, vendor records, permits, inspections, and compliance logs.
- Ensure compliance with all applicable federal, state, local, client, and company safety regulations, policies, and procedures.
- Lead and participate in safety meetings, audits, inspections, and emergency preparedness activities.
- Support facility emergency response efforts and ensure emergency procedures are current and properly communicated.
- Develop and manage site operating budgets, monitor expenditures, and identify opportunities for cost control and operational efficiencies.
- Review and approve facility-related purchase orders, invoices, and service requests within delegated authority levels.
- Assist with capital planning initiatives and support facility improvement projects as needed.
- Collect, analyze, and report operational and financial performance metrics to clients and company leadership.
- Lead, coach, and develop onsite maintenance staff, supporting employee engagement, training, and performance management.
- Develop and maintain positive working relationships with clients, occupants, vendors, and internal stakeholders.
- Maintain a thorough understanding of the client contract and ensure all contractual obligations are met.
Qualifications
Education
- Bachelor's degree in Facilities Management, Engineering, Business Administration, Construction Management, or a related field preferred.
- Equivalent combination of education and relevant experience will be considered.
Experience
- Minimum of 3-5 years of facility management, building operations, property management, or related experience in a commercial facility environment.
- Experience managing maintenance operations and third-party service providers.
- Experience overseeing budgets, vendor contracts, and operational performance metrics.
- Experience with commercial building systems including HVAC, electrical, plumbing, fire/life safety, and building automation systems preferred.
- Experience using CMMS or computerized work order management systems preferred.
Knowledge, Skills, and Abilities
- Strong understanding of commercial building operations and maintenance practices.
- Knowledge of OSHA requirements, life safety systems, and facility compliance standards.
- Ability to read and understand technical documents, construction drawings, and equipment specifications.
- Strong financial acumen, including budgeting, forecasting, and expense management.
- Effective problem-solving, decision-making, and organizational skills.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
- Ability to manage multiple priorities and work effectively in a fast-paced environment.
- Strong customer service orientation and ability to build positive client relationships.
- Valid driver's license, if required by the client or facility operations.
Preferred Certifications
- Certified Facility Manager (CFM)
- Facility Management Professional (FMP)
- Building Owners and Managers Association (BOMA) certifications
- OSHA training or other relevant facility management certifications
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $ 85,000.00 - $100,000.00
C&W Services is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at C&W Services, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.
INCO: “C&W Services”