Position Purpose:
Responsible for the communication of all customer accounts within a region, including pricing, contract
specifications, resolving invoice discrepancies, etc., to ensure accuracy of customer and/or Veolia personnel
inquiries.
Primary Duties/Responsibilities:
- Answer all customer inquiries on a variety of issues pertaining to regulated medical waste disposal options, pricing, and contracts.
- Respond to problem calls with respect to pickup and scheduling by informing appropriate personnel of dates, customers, and scheduling data.
- Customer data entry
- Waste record keeping
- Provide additional services or maintain the current customer base.
- Acts as liaison with customers and Veolia personnel in determining existing contract specifications, pricing, options, regulations, etc., to better service customer needs.
- Other duties as assigned.