IT Administration & Operations Support
- Support daily IT administration and operational coordination activities.
- Maintain and update IT documentation, reports, operational records, and knowledge repositories.
- Manage IT asset inventories and device lifecycle activities, including tracking, assignment, handover, return, and inventory control.
- Coordinate the shipment, receiving, and movement of IT equipment across locations.
- Support IT procurement activities, including quotation collection, supplier coordination, goods receiving, invoice processing, and payment support.
- Prepare regular inventory, operational, and management reports to support decision-making.
- Assist in creating user guides, knowledge articles, training materials, and process documentation.
- Support meeting coordination, task tracking, and administrative activities related to IT projects and services.
- Support the planning and coordination of departmental events and initiatives, including project progress tracking and contributing ideas for communication and engagement materials.
- Contribute to process improvement initiatives and operational data analysis
IT Help Desk & User Support
- Provide first-level support through phone calls, chats, tickets, and meetings.
- Assist users with common hardware, software, and workplace IT issues.
- Support laptop and device preparation, installation, configuration, and deployment.
- Assist in monitoring support tickets and coordinating with relevant IT teams to ensure timely support delivery.
- Support IT operational activities, internal events, and other assigned projects when required.