PRIMARY RESPONSIBILITIES
The Lab Manager: MIDDELBURG is responsible to plan, organize, lead and control the operation and functions of the MIDDELBURG Laboratory. To support the Area Manager: Glencore to meet business objectives and ensure compliance to the Company policies and business guidelines.
SPECIFIC RESPONSIBILITIES
- To plan, organize, lead and control the MIDDELBURG Laboratory Operations.
- Manage and monitor operational performance of the MIDDELBURG Laboratory Operations.
- Responsible for revenue and expense control of the MIDDELBURG Laboratory Operations, in line with operational budgets and the business strategies.
- Set annual budget targets in collaboration with the Area Manager: Glencore.
- Responsible for pricing policies in conjunction with the Area Manager: Glencore.
- Ensure that adequate and appropriate manpower resources, equipment and tools are available for total operational efficiency.
- Effectively manage and continuously improve the quality management system, and the implementation of any certifications and accreditation systems within the business lines.
- Control accounts receivable and DSO for the MIDDELBURG Laboratory Operations.
- Responsible for fleet management.
- Responsible for the effective implementation of SGS QHSE systems, as well as client specific safety standards (e.g. ISO 17025 & NOSA).
- Ensure liaison and technical support to all present and potential clients.
- Assist the Area Manager: Glencore with complaints and claim resolution.
- Assist the Area Manager: Glencore with technical and sales support as well as proposal co-ordination.
- Keep abreast of new trends, current development and relevant research.
- Attend all meetings as per client requirements.
- Maintain a minimum of 75 % scoring with the Glencore KPI’s.
- Perform any other reasonable task as assigned by direct line manager.
- Conduct relevant monthly meetings with supervisors, support staff and employees.
- Conduct monthly service level agreement performance meetings with clients.
- Quarterly client satisfaction surveys to be done with all stake holders.