Reporting to the Regional Supervisor, the successful candidate will be responsible for the following activities:
- Process driving licence applications within a defined timeframe and ensuring that the highest standards of customer services are achieved including compliance to Identity Validation, Document Validation and NDLSFO Business Rules.
- To process applications within a defined timeframe ensuring the highest standards of customer service are achieved.
- Ensure the utmost due diligence is applied to all documents and image / signature captures uploaded to the NDLS Front Office Solution
- Ensure compliance with utilisation of the Front Office Solution and Dual Screen Technology
- Complete on-site and virtual training as required and ensure appropriate training records are completed and returned as directed by your supervisor. All training courses for completion must be done so in a timely manner. This will include regular training sign off sheets being issued from NDLSFO Helpdesk.
- Ensure that all mandatory courses are completed in a timely manner as defined by your supervisor
- Ensure full compliance with the Company’s Code of Integrity & Professional Conduct, and at all times adopt behaviour in accordance with SGS Equality & Diversity policy
- Ensure a full understanding of SOP’s and procedures manual along with any additional support material issued during the life cycle of the Verification Officer role.
- Ensure any serious discrepancies, security breaches or any breaches to data is reported immediately to the Regional Supervisor, NDLSFO Helpdesk, Operations Manager and Head of Security.
- Comply with the Company Code of Integrity Policy
- Comply with Mobile Phone Policy & Comply with Uniform Policy
- Flexibility to travel to cover in NDLS Centres other than your base location
- Commitment to working Saturdays as part of a fair roster rotation of same
- At all times adopt a safe and professional behaviour by exercising due regard for the health and safety of yourself, colleagues and members of the public, in line with the Company’s policies and procedures
This is not a definitive list and other duties may be added on an Ad hoc basis