Act as Level 3 escalation point for complex production issues, providing expert support to L1 and L2 teams.
Analyz and resolve applications, databases, and report issues across legacy and .NET platforms.
Conduct Root Cause Analysis (RCA) and implemented permanent solutions to prevent recurrence.
Manage critical incidents with a focus on minimizing business impact and ensuring SLA compliance.
Improve system stability by proactively identifying recurring issues and optimizing application behavior.
Application Development & Maintenance
Maintain and enhanced legacy VB6 applications, ensuring continued reliability and performance.
Support development and enhancement of .NET / C# applications, including bug fixes and minor feature additions.
Debug legacy and modern codebase to resolve defects and optimize business logic.
Follow best programming practices, including Code quality standards, Peer reviews, Documentation, Definition of Done (DoD)
Support application upgrades, patches, and minor enhancements in production environments.
Database & Reporting Support
Develop, optimize, and troubleshot SQL queries, stored procedures, functions, and views on MS SQL Server.
Support enterprise reporting solutions using Crystal Reports and SSRS, including Fixing report failures, Performance tuning, Enhancing report reliability
Assist with data validation, data corrections, and impact analysis in production systems.
Partner with business users to ensure reporting accuracy and data consistency.
Collaboration, Mentoring & Knowledge Management
Work closely with business users, development teams, and global stakeholders in an international environment.
Provide technical guidance and mentoring to L1 and L2 support engineers.
Create and maintain: Technical documentation, SOPs, Knowledge Base (KB) articles
Participate actively in code reviews, solution design, and technical discussions.