AECOM has an immediate need for a Traffic Monitoring Operator to work onsite at the PennDOT facility located in Harrisburg, PA. Traffic Monitoring Operators execute their responsibilities from a Traffic Management Center (TMC), located in Harrisburg, PA.
Traffic Control Operators are responsible for monitoring, detecting, and reporting traffic incidents on Pennsylvania roadways, and coordinating with response agencies to manage the clearance of traffic incidents. The primary responsibility of this position is to use intelligent transportation system devices to detect and verify incidents, coordinate a response, and communicate the impacts to stakeholders. Once the Operator has confirmed a traffic incident and coordinated with the appropriate jurisdiction for response, the operator then distributes traveler information through a variety of communication platforms such as digital message signs, websites, social media, and media outlets.
Responsibilities include but are not limited to:
- Managing and logging traffic incidents in an advanced transportation management system software
- Coordinating and dispatching incident response crews to incidents in a safe, timely and efficient manner
- Detecting, confirming, and tracking equipment failures affecting control room operations (e.g., central system, computers, CCTV cameras, digital message signs, etc.)
- Coordinating with local, regional, and statewide stakeholders on all control room activities by providing essential and timely incident information and status
- Informing first responders of traffic related incidents involving injury and assisting with coordination of lane closures and diversion routes
- Coordinating incidents (to include traffic signal system malfunctions) with local municipalities for resolution and information dissemination
Work Conditions:
- May be subject to short or no-notice work assignments during emergency events
- 100% onsite at Traffic Control Center in a controlled, indoor environment with dimmed lighting
- Rotating shift schedule to include morning, afternoons, evenings, overnights, weekends and holidays
- Significant periods of sitting, CCTV camera viewing, and data entry
- Heavy volume of telephone, radio and computer usage
- Closely supervised shift schedule; monitored performance with routine evaluation