AbbVie US Commercial Business Technology Solutions (BTS) is seeking a Principal Engineer, Salesforce to join the Patient Services & Consumer Marketing Technology Services and Architecture team. This role provides strategic and technical leadership for the planning, architecture, design, integration, implementation, and operations of Patient Services solutions on AbbVie’s OnePRM (Patient Relationship Management) platform.
This position is accountable for advancing the modernization of Patient Services capabilities that help patients start therapy faster, remain adherent to treatment, and receive more personalized, data- and AI-enabled experiences. The role owns the long-term technology roadmap for solutions supporting more than 2,200 end users and 2,000+ patients on daily basis cross Immunology, Oncology, Neuroscience, and Specialty therapeutic areas. This position is also responsible for leading the ongoing release of features, enhancements, and continuous improvement activities that enable product launches, care model launches, and capability launches, while simultaneously driving the multi-year transformation and migration of Patient Services solutions. The role ensures operational stability, continuous improvement, and business continuity while modernization efforts progress in parallel.
This position stays current on emerging technologies, agile delivery practices, Agentic software engineering, and Salesforce ecosystem innovations to recommend and implement capabilities that improve efficiency, user productivity, and patient outcomes. This role will define the system architecture, delivery priorities, and execution approach to ensure scalable, secure, compliant, and resilient solutions.
This role serves as the technical cornerstone of the AbbVie Patient Services OnePRM Architecture & Engineering organization. This role translates enterprise and platform architecture into executable engineering strategy, defining how solutions are built, governed, secured, scaled, and evolved. It leads the release planning, engineering execution, and continuous improvement to deliver business value with high quality, compliance, and operational excellence. The role will conceive, design, engineer, and implement CRM solutions that solve complex business challenges and deliver measurable outcomes. It will also lead the innovation efforts, evaluate new technologies and architectural patterns, and establish engineering standards and delivery practices adopted by internal teams and strategic vendor partners.
As the lead architecture and engineering champion for OnePRM, this position ensures engineering excellence across the platform and drives consistency in design, delivery, operations, and governance. The role is accountable for managing up to three engineering PODs, internal and/or vendor resources, with ownership of delivery execution, technical quality, operational support, vendor management, and approximately $2MM in budget stewardship.
Reporting to the Director of Architecture & Engineering for the Salesforce CRM Platform, this role partners with the Salesforce Platform Architect, BTS Product Owner, BTS Brand Enablement Lead, Business Product Manager, User Experience Architect, and Solution Architects to deliver best-in-class Patient Services solutions.
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