Guest Service Agent

Job Title

Guest Service Agent

Job Description Summary

Cushman & Wakefield is on the lookout for a Guest Services Agent to bring warmth, style, and a little sparkle to our Integrated Workplace Solutions team. Based at 161 Collins Street, this role sits at the heart of a premium workplace experience.

If you come from hospitality, front-of-house, or any environment where exceptional service is a way of life and you’ve got a zest for people, great conversation, and love working in a team you’ll feel right at home here. This is a dynamic, client-facing position perfect for someone who thrives on creating elevated experiences and knows how to bring personality to every interaction.

Job Description

About the Role

As the first point of contact for residents and visitors, you will deliver outstanding workplace experiences in every interaction. This is more than a reception role - you will be central to ensuring seamless daily operations across workplace services.

You’ll work closely with the National Workplace & Operations Manager and collaborate with facilities, building management, and service vendors to ensure a smooth and professional environment.

Key Responsibilities

• Front-of-house reception and VIP visitor management

• Access pass and contractor coordination

• Meeting room and event bookings, including catering coordination

• Mail and courier management

• Locker and carpark allocation management

• Reactive maintenance coordination via internal systems

• Weekly OH&S tenancy floor inspections and reporting

About You

• You’ll thrive in this role if you have:

• Strong reception, hospitality or customer service experience

• Professional communication skills (written & verbal)

• Excellent organization and time management

• A proactive, solutions-focused mindset

• Ability to multitask in a fast-paced corporate environment

• High attention to detail

• Certificate III in Hospitality (preferred but not essential).

Why Join Cushman & Wakefield?

At Cushman & Wakefield, we put our people and our clients at the centre of what’s next in real estate.

You’ll benefit from:

• A premium CBD workplace location

• Exposure to a global real estate brand

• A collaborative and supportive team culture

• Career growth within Integrated Workplace Solutions

• Ongoing learning and development opportunities

If you take pride in delivering exceptional service and want to be part of a high-performing corporate environment, we would love to hear from you.

As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.

INCO: “Cushman & Wakefield”