Your Role in the Story
As Income Audit & Accounts Receivable Accountant, you will be responsible for ensuring the accuracy, completeness, and integrity of all hotel, SPA and F&B revenues. You will play a key role in setting up income audit and receivables processes for a new opening, working closely with the Finance Manager, Cluster Director of Finance, and operational teams to establish strong financial controls from day one.
This role is critical in safeguarding revenue, supporting cash flow, and ensuring compliance across hotel, SPA, and F&B operations.
Key Responsibilities
- Ensure the accuracy, completeness, and integrity of all SPA, hotel and F&B revenues.
- Set up and support income audit and accounts receivable processes for a new hotel opening.
- Perform daily income audits across all revenue streams (rooms, F&B, outlets, other income).
- Verify that revenues are correctly posted and balanced in PMS, POS, and ERP systems.
- Review daily revenue reports and identify, investigate, and resolve discrepancies between systems.
- Prepare daily, weekly, and monthly income audit and revenue reports.
- Establish and maintain income audit procedures and internal controls appropriate for hotel and F&B operations.
- Work closely with Front Office, F&B, Sales, and Operations teams to ensure accurate revenue recognition.
- Manage accounts receivable processes, including invoicing, billing, collections, and follow-up on overdue balances.
- Monitor customer accounts to ensure timely settlement in line with company credit policies.
- Handle guest, corporate client, and credit card company inquiries promptly and professionally.
- Maintain accurate customer records, credit limits, and payment histories.
- Perform and support credit card reconciliations and resolve discrepancies with banks or payment providers.
- Ensure compliance with company policies, internal controls, and statutory requirements, including MyData.
- Support audits by preparing documentation and responding to audit requests.
- Collaborate with the Senior Accountant and Director of Finance on reporting, analysis, and ad-hoc finance tasks.
- Contribute to the continuous improvement of finance processes in a growing hotel and F&B environment.