Job Description
Daily Operations: Manage all spa, wellness, and fitness facility operations to ensure 5-star brand standards.
Team Management: Recruit, mentor, schedule, and evaluate spa therapists, receptionists, and support staff.
Revenue Management: Oversee budget planning, financial reporting, and the creation of promotional packages to drive sales.
Quality Control: Ensure consistent service delivery, cleanliness, and maintenance of all spa and thermal equipment.
Guest Relations: Proactively manage guest feedback and maintain high levels of guest satisfaction and personalization.
Inventory Control: Manage procurement, stock levels, and cost-efficiency for all spa products and professional supplies.
Compliance: Uphold strict health, safety, and hygiene standards in accordance with resort policy and government regulations.
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