Analyst- HR Operations

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

About JLL

JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $23.4 billion and operations in over 80 countries around the world, our more than 112,000 employees bring the power of a global platform combined with local expertise. For further information, visit jll.com

What this job involves:

• Resolve Tier 1 (simple) queries and transactions related to core HR processes

• Maintaining data in Workday pertaining to employee life cycle such as Promotion, Transfer, Contract extension, Title change, Probation & other job change transactions

• Demonstrate good proficiency in HR processes and standard operating procedures

• Communicate and distribute processes, policies, and other relevant documentation to employees needed to resolve the query/issue

• Adhere to and demonstrate proficiency in agreed KPIs, SLAs, and customer service standards

• Identify data correction & escalate to HR Specialist, specifically for issues that cannot be resolved through self-service

• Managing & Coordinating queries on Case management tool

• Managing employee benefits/leaves transactions

• Ability to identify and escalate complex queries to appropriate owner

• Managing Employee On boarding formalities

• Maintaining Exit formalities

Sound like you?

• Strong teamwork interaction and orientation

• Highly motivated, organized and methodical

• Ability to work in a fast-paced environment with constant deadlines

• Excellent Customer service skills using efficient processes

• Proactive in achieving results and seeking improvements

• Attention to detail and an ability to work towards tight deadlines

• Result oriented with the ability to manage competing priorities and multiple stakeholders

• Ability to adapt and drive change to derive efficiencies/productivity

To apply you need to be:

• Demonstrating good understanding of core HR management practices, processes, procedures and policies

• Strong in written and verbal communication skills

• Have previous experience in a Workday HR environment (Preferred)

• Knowledge of Case Management tool an added advantage

• Knowledge of MS Office Suite skills (Word, Excel, PowerPoint, Outlook)

• Bachelor’s/Master’s degree in Human Resources or other related field

• 1-3 years of experience in HR or client services role preferred

What we can do for you:

At JLL, We make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.