Job Title
Manager - Facility
Job Description Summary
Job Description
. Key Responsibilities
- A. Operations & Maintenance
- Oversee daily operations of all technical systems: HVAC, Electrical, DG Sets, UPS, STP/WTP, Fire Safety Systems, BMS.
- Execute Preventive, Predictive, and Corrective maintenance programs in line with OEM and statutory guidelines.
- Ensure minimal equipment downtime and maximum system uptime.
- Conduct routine inspections to identify and resolve facility-related issues proactively.
- B. Compliance & Safety
- Ensure full compliance with statutory, regulatory, and safety norms (Fire NOC, PCB, Electrical Safety, etc.).
- Implement and monitor PTW (Permit to Work), LOTO (Lockout/Tagout), and other safety protocols.
- Prepare and support internal/external audits: ISO, Energy Audit, Fire Safety Audit, Environmental Audit.
- Conduct regular safety drills, risk assessments, and EHS awareness programs.
- C. Vendor & Team Management
- Supervise in-house technicians and third-party manpower for facility operations.
- Manage AMC vendors and service providers: onboarding, performance monitoring, and SLA tracking.
- Verify and approve vendor service reports, checklists, and invoices.
- Conduct regular training, task allocation, and performance evaluation of the technical team.
- D. Energy & Cost Management
- Monitor and analyze energy and utility consumption.
- Recommend and implement energy-saving and cost-optimization initiatives.
- Prepare and manage annual facility budgets (OPEX/CAPEX) and control operating costs.
- E. Facility Services & Infrastructure Management
- Coordinate and supervise soft services: housekeeping, pest control, landscaping, sanitation, and waste management.
- Ensure seamless functioning of utilities: water supply, elevators, lighting, HVAC comfort levels, etc.
- Support ergonomic planning, workspace utilization, and asset tracking.
- F. Technical Documentation & Reporting
- Maintain updated documentation: equipment history, daily checklists, logbooks, maintenance records, and AMC files.
- Generate and submit daily/weekly/monthly MIS reports and dashboards.
- Prepare incident reports, conduct root cause analysis, and define corrective/preventive actions.
- G. Client & Stakeholder Communication
- Act as a single point of contact (SPOC) for all technical issues and escalations.
- Coordinate with internal teams, client representatives, and auditors to resolve concerns.
- Provide regular updates to site leadership and participate in client review meetings.
- H. Project & Space Management
- Lead or support infrastructure and interior projects (renovations, fit-outs, expansions).
- Work with architects, consultants, and contractors to deliver quality outcomes within timelines.
- Maintain updated floor layouts, as-built drawings, and asset registers.
3. Qualifications
- Diploma or Degree in Mechanical, Electrical, or Civil Engineering (mandatory).
- Additional certifications (BMS, Fire & Safety, Energy Management, ISO/EHS) are desirable.
- 3 to 7 years of relevant experience in Facilities Management, Building Operations, or Engineering Services.
- Exposure to managing MEP systems, critical utilities, and vendor relationships in corporate, IT/ITES, industrial, or commercial settings.
4. Technical Skills
- Hands-on knowledge of:
- MEP Systems (Mechanical, Electrical, Plumbing)
- HVAC, UPS, DG, STP/WTP, Fire Alarm Systems
- BMS and building automation platforms
- CMMS / CAFM tools for maintenance scheduling
- Understanding of:
- Statutory compliance and licensing norms
- Energy management techniques and sustainability practices
- ISO 9001, ISO 14001, ISO 45001 standards
5. Behavioral Competencies
Competency
Description
Communication
Clear verbal and written communication with technical and non-technical stakeholders
Team Leadership
Ability to guide, motivate, and evaluate technical staff
Problem Solving
Quick and analytical thinking to resolve operational issues
Customer Focus
Client-first approach with focus on service excellence
Adaptability
Flexibility to manage dynamic requirements and emergency call-outs
Decision-Making
Timely and effective decisions in high-pressure situations
6. Organizational Core Values
- Sets and achieves high standards.
- Takes initiative to resolve challenges and exceed client expectations.
- Adapts quickly to changing circumstances.
- Maintains performance during emergencies or high-stress scenarios.
- Promotes collaboration and teamwork.
- Values diverse perspectives and constructive feedback.
- Thinks ahead and proposes long-term improvements.
- Embraces innovation and sustainable practices.
- Takes ownership of tasks and drives continuous improvement.
- Acts with agility, creativity, and responsibility.
7. Key Interfaces
- Internal: Operations Team, EHS, HR, Procurement, Projects Team
- External: Clients, AMC Vendors, Contractors, Statutory Bodies, Utility Providers
8. Performance Indicators (KPIs)
- Equipment uptime and maintenance compliance
- Energy and utility cost reduction
- Audit and statutory compliance scores
- SLA adherence by vendors
- Incident response and resolution time
- Client satisfaction and feedback
INCO: “Cushman & Wakefield”