Service Request Fulfillment: Act as 1st layer of support for ISP (Information Security and Privacy) service request fulfillment (SAP and non-SAP, ITSP, Consultation).
- Validate request from user & request on behalf of user department.
- Follow up and track requests to ensure end-to-end completion.
Support Documentation for ISP & AIM Project/ Operation
- Assist in preparing and maintaining (e.g. regular document check, mover check, detective control...).
- Coordinate with stakeholders to collect required information and supporting evidence.
- Support tracking and updating ISP project status and reports.
Support ISP Standardization
- Standardize ISP user guides, WIs, manuals, training document.
- Assist in testing automation tools for ISP processes.
Support Governance and Compliance
- Identify and escalate gaps, or risks in operation to the supervisor in a timely manner.
- Risk analysis, update & implement the regulation changes to departments.
Support ISP User Awareness
- Support preparation of user awareness materials (emails, slides, infographics).
- Assist in organizing training sessions and communication campaigns.
Other ad-hoc tasks related to information security governance and compliance as assigned.

[Bosch HcP – Internship] ISP Intern