We are seeking a talented individual to join our Specialty Claims team in Claims Operations. This role will be based in Australia. This is a hybrid role that has a requirement of working at least three days a week in the office.
Team Leader Specialty Claims
You will provide operational leadership and technical claims support across the Construction, Marine and Power & Energy portfolios. Working closely with Claims Advocacy, you will help progress complex and large-loss claims, support client communications and improve claims outcomes. The role also has a focus on team leadership, stakeholder engagement and continuous improvement across claims operations.
We will count on you to:
Lead day-to-day Specialty claims operations across Australia, ensuring timely and consistent service delivery for complex and high-value matters
Support claims from first notification of loss through to settlement and closure, including policy interpretation, coverage milestones and documentation
Coordinate client, insurer and vendor activity, including market appointments, engineering and legal inputs, meeting preparation, actions tracking and follow-up
Partner with Claims Advocacy, Broker Distribution and other key stakeholders to improve client experience, service quality and retention
Coach and develop team members through goal setting, performance reviews, recruitment, performance management and day-to-day guidance
Drive process improvement, reporting, compliance and effective use of systems and data to support operational performance
What you need to have:
At least 7 years’ experience in insurance, banking, financial services or professional services
Demonstrated people leadership experience, including coaching, performance management and recruitment
Experience supporting complex claims or operational case management, with the ability to interpret policy wording and assess issues
Well-developed communication, stakeholder engagement and decision-making skills, with a high level of attention to detail and accuracy
What makes you stand out:
Loss adjusting or legal qualification
Experience across Construction, Marine or Power & Energy claims
Experience improving claims processes, reporting or operating models
Why join our team:
We help you be your best through professional development opportunities, interesting work and supportive leaders
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being
About Marsh:
Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.