Head of Claims Mexico - Marsh Re FAC

Company:

Guy Carpenter

Description:

Marsh Re-FAC is the world's premier reinsurance intermediary and strategic advisor to leading insurance and reinsurance organizations, delivering integrated solutions through its industry-leading analytics and advisory services, highly specialized product knowledge and trading relationships with reinsurance markets around the world.

We are looking for a talented and motivated candidate to join our Marsh FACC Team based in Mexico’s Office: Reinsurance Claims Leader

What can you expect?

The Claims Leader will be responsible for leading, developing and executing the Marsh Re FAC Claims strategy in Mexico. This individual will serve as the senior claims advisor to clients, brokers, reinsurers and internal stakeholders, ensuring technical excellence, commercial impact and outstanding client outcomes.
The role requires a highly experienced leader capable of building trusted relationships across the market, driving collaboration between Placement and Claims teams, and positioning Claims as a strategic differentiator for Marsh Re. The successful candidate will combine deep technical expertise with strong commercial acumen, executive presence and the ability to lead teams through complex and high-value claims.
 

What´s in it for you?

• Join an outstanding professional services firm with more than 150 years of history – we are 76,000 colleagues in four global businesses united by a common purpose to make a difference in the moments that matter.
• Work with Reinsurance professionals with experience and technical knowledge
• Gain significant experience of working within a technical capacity for a Broker
• Apply your experience and further development within a role that’s truly progressive and offers full end-to-end responsibility of a client portfolio
• Be part of a global business that works with clients of all sizes to define, design and deliver innovative solutions to better quantify and manage risks.

We will count on you to:

1. Strategic Leadership
- Lead and execute the Claims strategy for Marsh Re FAC Mexico, aligned with regional and global priorities.

- Build a high-performing Claims function focused on technical excellence, client advocacy and operational consistency.
- Promote a culture of accountability, collaboration, innovation and continuous improvement.
- Contribute actively to regional initiatives, sharing best practices and driving consistency across LAC

2.Claims Leadership
- Provide strategic oversight of complex facultative reinsurance claims across multiple lines of business.
- Develop claims strategies that maximize recoveries while protecting clients’ commercial interests.
- Deliver timely, technically sound and commercially balanced claims advice.
- Ensure effective coordination throughout the entire claims lifecycle.

3.Client & Market Leadership
- Act as the trusted claims advisor for clients, brokers, reinsurers, and LCPA.
- Build and maintain strong relationships with key clients, reinsurers and strategic market stakeholders.
- Lead complex negotiations involving coverage, liability, quantum and settlement strategies.
- Represent Marsh Re in strategic client meetings, market discussions and industry forums.

4. Commercial Impact
- Support business development, client retention and growth initiatives through claims expertise.
- Partner closely with Placement teams to strengthen Marsh Re’s value proposition.
- Participate in client presentations, renewal strategies and major account discussions.
- Identify opportunities where Claims can create additional value and strengthen client relationships.

5.People Leadership
- Build, develop and inspire a high-performing Claims team.
- Coach and mentor team members while fostering professional development and succession planning.
- Encourage collaboration, knowledge sharing and continuous learning.
- Create an inclusive and high-performance culture focused on excellence.

6. Operational Excellence
- Ensure high standards of claims governance, reporting and regulatory compliance.
- Monitor service quality, operational performance and key performance indicators.
- Identify opportunities to improve processes, technology and operational efficiency.
- Drive consistent adoption of best practices across the Claims function.

What you need to have:

- Bachelor’s degree required; postgraduate qualification is an advantage.
- 9 year minimum  experience in complex reinsurance claims.
- Strong knowledge of reinsurance wordings, coverage analysis and claims negotiations.
- Proven leadership experience managing high-performing teams.
- Experience engaging with senior clients, reinsurers and executive stakeholders.
- Strong understanding of the Latin American reinsurance market is highly desirable.
- Fluent Spanish and English.

Core Competencies
- Strategic Leadership
- Commercial Acumen
- Technical Claims Expertise
- Executive Presence
- Client Centricity
- Influencing & Negotiation
- Relationship Management
- Decision Making
- People Leadership
- Collaboration Across Borders
- Resilience & Adaptability
- Continuous Improvement Mindset

Ideal Profile
The ideal candidate is a commercially minded and highly respected claims leader who combines outstanding technical expertise with exceptional relationship-building skills. They inspire confidence with clients, reinsurers and colleagues alike, navigating complex situations with sound judgment, executive presence and a collaborative mindset.
This individual thrives in fast-paced environments, influences without authority, develops high-performing teams and consistently delivers solutions that enhance client outcomes while strengthening Marsh Re’s reputation and market position.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.