Company:
Guy Carpenter
Description:
Guy Carpenter a business by Marsh is the world's premier reinsurance intermediary and strategic advisor to leading insurance and reinsurance organizations, delivering integrated solutions through its industry-leading analytics and advisory services, highly specialized product knowledge and trading relationships with reinsurance markets around the world.
We are looking for a talented and motivated candidate to join our Client Support Services (CSS) NA Team based in Mexico’s Office (Torre Mayor): Administrative Treaty Reinsurance Manager
What can you expect?
Client Support Services (CSS) is comprised of global service teams who are assigned to specific client (customer) accounts to handle contracts, claims and accounting.
In this role you will be an integral member of Guy Carpenter’s a business by Marsh CSS Team leading Transactional Service’s activities because of clients and reinsurers interactions and processes, being responsible for processing technical transactions (e.g., settlement / payment and reporting) and ensuring they meet applicable payment warranties and/or conditions.
What´s in it for you?
- Join an outstanding professional services firm with more than 150 years of history – we are 76,000 colleagues in four global businesses united by a common purpose to make a difference in the moments that matter.
- Work with Reinsurance professionals with experience and technical knowledge
- Gain significant experience of working within a technical capacity for a Broker
- Apply your experience and further development within a role that’s truly progressive and offers full end-to-end responsibility of a client portfolio
- Be part of a global business that works with clients of all sizes to define, design and deliver innovative solutions to better quantify and manage risks.
We will count on you to:
- Directs individuals to assess and submit client and/or reinsurer presentation materials and communications to resolve difficult questions and secure reinsurer agreements and payments of claims and account balances.
- Integrates Key Performance Indicators (KPIs) and other system tools to manage difficult transactional processes and ensures assigned tasks are managed effectively and in a timely manner ensuring Client measurement Service Level Agreements (SLAs) are adhered to in order to provide services in an efficient, effective and regulatory compliant manner.
- Drives team and department meetings and activities to share opinions, ideas, knowledge and solutions, and provides inputs for the evolution of the operational model at all levels of the organization in order to promote new process improvement ideas that leverage technology solutions.
- Develops complex information on accounting/claims process for Request For Proposal (RFP) and sales opportunities in order to drive business growth.
- Manages settlement of funds to and from Client in a timely manner in order to ensure all applicable contractual payment terms; warranties and/or conditions are met.
- Implements processes to carry out reinsurance audit/reviews with clients and reinsurers and reviews open claims and/or premium activity, reconciles records in order to facilitate the review/audit process to ensure process quality.
- Collaborates with peers on difficult or contentious reinsurance developments, supporting and providing training, mentoring and guidance within the team and/or department for all aspects of reinsurance service processing to assist with trouble shooting and to develop team resources.
- Establishes and drives relationships with Brokers, Clients and Markets to understand issues in order to resolve problems and queries and review working practices.
What you need to have:
- Bachelor’s degree (or equivalent) 4 Year College Degree (B.S. or B.A)
- Up to 5 years minimum of Professional experience in administrative activities in reinsurance especially in Treaty
- Strong analytical skills
- Positive attitude, willingness to offer and execute ideas and solutions to enhance processes within a changing environment.
- Successful management of workload; able to manage expectations of internal Clients and Stakeholders.
- Strong communication and negotiation skills, both written and verbal, always delivering clear and concise messages and promoting and enhancing the Guy Carpenter brand.
- Consistently deliver superior Client service.
- Proficiency in Microsoft Office Applications (Word, Excel, and PowerPoint) required.
- Advanced English proficiency is a must
What makes you stand out:
- Experience working with stakeholders/HUB’s in USA and Canada
At Guy Carpenter, a Marsh business, you can be your best. We work on challenges that matter with colleagues who help bring out our best. Our uniquely collaborative environment will empower you to focus on your personal and professional success, learning from top specialists in the (re)insurance industry and leading you towards a rewarding and impactful career.
Guy Carpenter is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Guy Carpenter, visit guycarp.com, or follow us on LinkedIn and X.
Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.