- Accountable for maintaining production and quality targets and ensuring optimal staff levels are achieved
- Schedule workflow through the department so client deadlines are met in a timely fashion; monitor throughput and performance
- Train & motivate staff, set goals, review performance and assess training needs
- Ensure required consumables/supplies are available, set minimum/maximum inventory limits and reorder when necessary
- Solve day to day production and process problems within the department
- Monitor and maintain lab QC standards. Responsible for the quality of all data released by the department.
- Perform method validation
- Data evaluation and approval
- Work in partnership with other supervisors and managers to resolve client problems to ensure quality and customer satisfaction standards are met.
- Perform accident/Incident Investigation including root cause analysis and corrective actions
- Schedule staff
- Recommend staff level adjustment to Operation Manager according to workload.
- May need to understand and be able to perform Umpire Control Party analysis
- Able to evaluate the process and give suggestions for improvement as needed
- Communicate personnel issues to Operations Manager
- Supervise staff to carry out laboratory analysis according to established methods and meeting Quality Control (QC) standards.
- Plan and initiate procedures and systems necessary to ensure the maintenance and improvement of the Company quality program
- Ensure all logs and records are maintained and up to date in every respect
- Ensure equipment is maintained properly including organizing preventative maintenance schedule and make arrangements with contractors
- Organize waste disposal