Data Quality Management: Entering, verifying, and updating employee profiles (personal information, pay rates, bonuses, tax ID numbers) in ERP systems (e.g., SAP, Oracle, Workday).
2. Financial mapping: Assigning employees to the appropriate cost centers, business units, and reporting structures, enabling precise tracking of labor costs.
3. Support for payroll and HR processes: Providing reliable data necessary for the timely calculation of salaries, bonuses, and the processing of taxes and insurance. Ongoing collaboration with the HR department to ensure the proper flow of information regarding benefits, absences, and salary changes throughout an employee’s tenure.
4. Access Management and Control: Granting access permissions to financial systems and ensuring compliance with data protection policies (e.g., GDPR) and financial audits. Monitoring access rights to sensitive data in the HR system.
5. Troubleshooting: Identifying and resolving system anomalies and errors in data transfer between HR and financial systems
6. Quality and Reporting: Identifying errors in the database, generating reports, and ensuring the consistency of HR reports.
7. Data validation: Overseeing the accuracy of data fed into the data warehouse and ensuring high-quality management reporting (data governance).
8. Manage Risks and Internal Controls for GBS: Coordinate and execute risk management and internal control activities for GBS. Aid leadership in identifying, evaluating, and addressing key risks, controls, and action plans consistent with the Shared Service operating framework, business strategy, Group mandates, and local regulatory requirements.
9. Ensure Internal controls for processes managed for the affiliates: implement internal controls for processes conducted by the shared service center for the affiliates. Clarify roles and responsibilities. Ensure high quality control assessments and testing, maintaining audit-ready records to promote transparency and facilitate access for affiliates and auditors.
10. Act as a Strategic Business Partner: Encourage standardization and automation of processes and controls throughout all serviced countries. Advance digitalization, automation, and use of data-driven methods in internal control activities. Supporting Global Risk Management and Internal Control in implementing peer review, control testing across the countries.
11. Facilitate Training and Knowledge Sharing: Promote and participate in establishing global or region initiatives of training and knowledge sharing events. Foster development of internal control expertise among shared service teams and country teams.
For GBS standalone:
· Organize the annual risk assessment campaign and conduct other on-demand risk assessments for GBS. Support GBS management and business process owners in implementing mitigation measures and internal controls.
· Implement all Minimum Control Standards (MCS) applicable to GBS. Organize control assessments and testing.
· Establish a continuous process for monitoring key risks, controls, and action plans.
· Coordinate annual certification activities.
For processes outsourced by affiliates:
Implement Minimum Control Standards (MCS) transferred from affiliates as part of the processes outsourced based on the service agreement. Organize internal control reviews with affiliates for processes conducted by the shared service center. Formally clarify roles and responsibilities. Uphold high documentation standards.
· Support business process owners with high-quality control assessments.
· Organize and conduct control testing.
· Ensure that audit-ready documents are available for affiliates, as well as for internal and external auditors.
Transversal:
· Participate in transversal projects or initiatives assigned by Group or FSSC leadership.
· Develop and support initiatives in improving the efficiency and effectiveness of processes and internal controls.
· Develop and support training and knowledge sharing within the GBS and as well across the countries.
· Process Optimization and Automation (Process Excellence): Identifying inefficiencies: Analyzing current processes for bottlenecks and implementing improvement measures.
· Implementation of technological innovations: Designing / support report automation, creating advanced dashboards in Power BI/Tableau, and standardizing report files within GBS
· Project management: Leading / Support transformation projects