To manage, lead and grow the Northern Cape site by ensuring safe, compliant and efficient inspection, sampling and sample-preparation operations, while supporting business development, client retention, revenue growth and the SGS management system.
Operational leadership
• Plan, organise and control all Northern Cape site operations, including field sampling, inspection, sample preparation, dispatch, reporting support and site administration.
• Schedule personnel, vehicles, equipment and tools to meet client requirements safely, efficiently and within agreed turnaround times.
• Manage daily operational performance, productivity, overtime, turnaround time, service quality and adherence to work instructions.
• Ensure adequate manpower, equipment, consumables, PPE, vehicles and site resources are available for efficient operations.
• Support site supervisors, the HSE coordinator and quality coordinator in resolving operational, safety and quality issues.
• Maintain effective communication between the site, Regional Manager, HOD of Trade, clients and support functions.
Technical, quality and safety control
• Implement and maintain technical procedures, operational procedures, sampling instructions, sample-preparation controls and inspection requirements.
• Ensure all work complies with SGS policies, the SGS Code of Integrity, QHSE requirements, client instructions and applicable South African legislation.
• Apply the Check Status process and Stop Work Authority whenever risks are not clearly controlled or understood.
• Monitor quality control, data integrity, equipment condition, calibration status, traceability, chain of custody and sample security.
• Record the basis for opinions and interpretations, and ensure these are only issued by designated authorised personnel.
• Participate in Operational Integrity projects, safety campaigns, audits, investigations and corrective actions.
People management
• Lead, coach and monitor staff performance, discipline, attendance, training needs, competency records and safe work behaviour.
• Ensure new and existing staff are trained and competent for sampling, inspection, sample preparation, reporting support and safety-critical activities.
• Promote a professional, client-focused, ethical and accountable site culture.
Financial and administrative control
• Manage petty cash usage, site assets, consumables, stock usage, overtime and other controllable site costs.
• Provide monthly workload, opportunity, cost and operational performance updates to management.
• Support complaint, claim, nonconformance and improvement-request investigations with facts, records and corrective actions.
BUSINESS DEVELOPMENT & REGIONAL GROWTH
• Build and maintain a Northern Cape client pipeline covering existing clients, potential clients, mining operations, stockyards, sidings, logistics providers and related commodity stakeholders.
• Conduct planned client visits and technical engagements to understand upcoming work, pain points, service gaps, tender opportunities and competitor activity.
• Identify opportunities to grow inspection, sampling, sample preparation, moisture, size, quality, stockpile, vessel/rail/truck and related trade services where applicable.
• Support the Regional Manager with quotations, proposals, tenders, pricing inputs, scope definition, method statements and service-level discussions.
• Maintain a simple opportunity register showing client, commodity, service need, value estimate, probability, next action and expected close date.
• Track lost work, client complaints, turnaround issues and market feedback, and propose actions to retain or win business.
• Represent SGS professionally in the region and strengthen confidence in the site through reliable delivery, technical support and rapid issue resolution.
• Report monthly on business development activity, revenue risk, new leads, upcoming projects, cross-selling opportunities and support required from management.