Primary Responsibilities:
This document contains the responsibilities applicable to the position: CUSTOMER SERVICE JUNIOR RBS. Failure to comply with the provisions of this document is considered by the signatory parties to be a serious fault and just cause to terminate the employment contract, without compensation for damages.
Customer Service Assistants. They help inside sales managers collect documentation, generate customer quotes, enter/update quotes and other information in CRM/SAP or others, update information in the Laboratory Information Management System (LIMS), market research, and other tasks as needed.
Specific Responsibilities:
- At all times, you comply with the SGS Code of Integrity and Professional Conduct.
- Generate accurate and marked quotes in accordance with SGS standards.
- Manage and resolve incidents, complaints and customer requests efficiently.
- Coordinate with different departments to ensure a quick and adequate response to customer needs.
- Coordinate payment terms, prepay requirements, and credit requests with Sales and Finance.
- Coordinate new client onboarding and verify whether accounts already exist.Assists as needed in compiling required documentation for new client and project setup.
- Collects from clients and validates required documentation for new client setup and project initiation.
- Works directly with clients to resolve missing information from required documentation for new client setup and project initiation.
- Deliver an exceptional customer onboarding experience.
- It assists in tracking notifications on older existing quotes as required by affiliate administrators.
- Input of quotation and all supporting product documentation data into appropriate systems (e.g., LIMS, CRM, etc.). Work with other departments for successful new client and/or project setup.
- Update changes to customer information in the appropriate systems as instructed.
- Requests for market or customer research may include the following:
- Internet search for customer data or articles about vertical markets, regulations, etc.
- Lead generation: Search for contact lists in various markets
- Competitor Website Review and Information Summary
- Communicates, as needed, with ISMs and other internal staff.
- Develop skills and knowledge to progress in your career.
- Build trust by providing timely responses to all queries, whether it's by Teams, email, or phone.
- It promotes a positive "It can be done!" attitude and a safe work environment.
- Be well informed and comply with SGS procedures and standards.
- He takes the lead in everything we do and performs other duties as needed to further SGS's mission of service, quality and growth.
- Builds and maintains strong working relationships.
- Complies with all SGS QHSE and HR policies and procedures.