Assist to ensure compliance of Lab QA/QC procedures as per SGS Global QA System requirements and MS ISO/IEC 17025 requirements.
Assist to ensure and enhance the management and implementation of Quality Management System in the laboratory.
Assist to ensure Quality Manual, Procedures, SOPs, WIs, etc. are appropriately documented and implemented.
Assist in communicating and follow up with local authorities for various accreditations and certifications.
Conduct internal audits to ensure compliance of laboratory to QA/QC procedures as per MS ISO/IEC 17025 requirements.
Coordinate, handle and support external audits (eg. audits from authorities, customers, etc.)
Coordinate Proficiency Test / Inter-Laboratory Comparison activities to ensure Laboratory’s competency.
Coordinate with Labs for communication improvement, e.g. regular meetings, TEAMS call with branches, etc
Assist in root cause investigation for non-conformities and customer complaints and thereby develop an adequate procedure to prevent recurrence.
Assist in providing quality and regulatory related advices to Sales / Laboratory team.
Assist to coordinate for external training and provide internal training/briefing for Laboratory personnel.
Responsible to support, guide and train users for LIMS.
Responsible to troubleshoot issues related to LIMS.
Responsible to establish SOP / work instructions for LIMS.
Liaise with IT and Global Supports to ensure LIMS is implemented efficiently in supporting Lab processes and enhance productivity.
To adhere to SGS Business Principles and Quality Policy.
Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.
Perform any other responsibilities as assigned by your reporting manager and/or Senior Management