This position is responsible for monitoring the technical aspects of the SGS Natural Resources, Energy, North American Operations in conjunction with requirements of the Quality Management System and ISO/IEC17025. This includes method validation, verification, method transfer, assessment of client data, technical internal audits and proficiency testing/round robin (PT/RR) performance. This position involves travel and flexibility to meet both the needs of the laboratory as well as the clientele.
- Establish, improve and maintain lean and effective method validation, verification and method consistency to align with the current technical requirements and with the international standard ISO/IEC 17025 for testing laboratories
- Prepare technical templates for protocols and procedures as applicable.
- Reviews and approves method validation / verification / transfer / development
- Support effective corrective action to on time closure with other responsible personnel; follow up on effectiveness of corrective action
- Liaise with site Operations Managers, Quality Systems Manager, Chief Chemists and Client Services personnel in response to complaints involving data non-conformances
- Work with Chief Chemists and department Supervisors to continuously improve lab technical capabilities and services.
- Contribute to the training and development of all technical staff in standardised, technical quality policies and procedures.
- Remote interrogation of NAM SLIM databases to monitor Quality Control conformance as well as organize and schedule site audits, if necessary, for same.
- Review and evaluate QC deviations for impact assessment.
- Monitor internal QC and PT/RR performance for biases and trends across the regional business operations and recommend actions as required.
- Prepare statistical data evaluation for client complaints, audit findings, PT/RR performance and/or quality control failures as assigned
- Advises and reviews LIMS performance module set ups to ensure appropriate tolerances, limits and verification criteria are in place when methods are developed/modified and/or equipment is introduced.
- Prevent release of any report, Certificate of Analysis, or information to the customer when a deficiency is identified during a technical audit.
- Approve method development forms provided by the client or SGS for method transfer studies (changes, validation, verification etc.)
- Ensure major technical non-conformances are brought to the attention of the Quality Systems Manager and Regional Business Manager.
- May work as a backup in designated areas in the absence of Quality Systems Manager