Job Summary
The Technical Manager is responsible for providing technical and regulatory expertise across a broad range of consumer product categories, including toys, juvenile products, furniture, sporting goods, DIY and home improvement products, housewares, and general merchandise.
Key Responsibilities
- Serve as a subject matter expert on consumer product safety, regulatory compliance, performance requirements, and testing requirements across multiple product categories.
- Interpret U.S. and Canadian regulations, standards, retailer requirements, and test methods to support clients and internal stakeholders.
- Monitor and communicate regulatory developments, standards revisions, enforcement actions, recall activity, and industry trends.
- Provide technical support to sales, account management, and business development teams during client engagements, proposals, and strategic initiatives.
- Serve as a technical advisor for key clients, retailers, manufacturers, and industry stakeholders on product safety and compliance matters.
- Prepare, review, and approve test plans, test protocols, and other technical documentation
- Collaborate with laboratory personnel to ensure consistent interpretation and application of regulations, standards, and test requirements.
- Participate in Standards Development Organizations (SDOs), and industry associations.
- Develop and deliver technical training programs, webinars, workshops, and presentations for clients, retailers, suppliers, laboratories, and internal teams.
- Create presentations, webinars, technical bulletins, guidance documents, and customer-facing educational materials.
- Mentor and provide technical guidance to other technical team members and laboratory personnel to support professional development and technical consistency.
- Support initiatives and contribute expertise to technical service development and process improvement projects.
- Ensure projects are completed according to established timelines, and client expectations.
- Build and maintain strong relationships with internal and external stakeholders, including manufacturers, importers, retailers, industry associations, and regulatory bodies.