To develop a strategic and durable partnership between SGS and assigned global clients, representing SGS at all levels with special attention to Director and VP level.
To identify and develop new revenue opportunities within our client base, working closely with the SGS network and global Technical Competence Team
To manage the successful implementation and delivery of diverse and/or complex client-specific projects of different sizes on a global basis by ensuring contractual obligations and deliverables are met and client’s expectations exceeded, where possible
Responsible for the development of long-term sustainable business partnerships between SGS and our Key international clients.
Represent the SGS network in reporting directly to our client’s senior management teams in a professional manner regarding SGS’ performance
Responsible for the strategic growth and development of key international clients. Develop and ensure successful implementation of a client specific Global Key Account Development Plan, matching the key drivers and needs of the client with SGS
Act as the primary liaison between SGS and the client’s management team at a Director or VP level in order to lead and ensure the smooth and effective management of existing programs with the global network in accordance with client KPIs.
Supervise the deployment and enhancement of global co-operative agreements within the SGS network, ensuring that all program elements are properly deployed and monitored on an on-going basis.
Liaise effectively with global technical teams in advance of the deployment of new projects to ensure the optimum execution structure and technical support is agreed and implemented.
Manage the investigation and resolution/remediation processes for any client concerns or complaints or claims following appropriate escalation procedures as required.
Identify and mitigate risk relating to poor performance and/or client expectations, with a proactive and constructive approach.