Primary Responsibilities

Manage remote client engagement and application processing for PCA/PVoC services
Ensure completeness and compliance of documentation for CoC issuance
Act as central coordination point between client, on site sales affiliate, TCT (CC), inspection, and laboratory
Drive timely CoC / NCR issuance through document review, follow-up, and system control

Specific Responsibilities

Create and manage generic/shared email accounts for client communications
Receive and manage client inquiries, SR applications, and documentation
Provide clients with product requirements, instructions, and applicable documentation (IAF, datasheets)
Verify completeness and accuracy of documents prior to endorsement to TCT Manila
Coordinate with TCT for technical review, corrective actions, and CoC decision
Communicate required corrective actions and additional documentation to clients
Perform follow-ups to ensure timely resolution of pending cases and blocking actions
Coordinate inspection scheduling with Remote Inspection and client (where applicable)
Perform quality control checks on inspection and testing documentation
Conduct SGS laboratory sourcing and validate laboratory qualifications (ISO 17025 scope, capability, accreditation)
Provide laboratories with required testing parameters and documentation
Review test reports, inspection reports, and supporting documentation prior to CoC issuance
Prepare and issue Draft CoC / NCR and manage client feedback where applicable
Ensure timely issuance of final CoC / NCR following approvals
Maintain accurate records in SGS systems (e.g. eTrade) and ensure traceability
Coordinate with stakeholders (TCT, inspection teams, laboratories, onsite affiliates)
Monitor turnaround times and ensure compliance with service level targets
Support resolution of discrepancies, including engagement with Liaison Offices where required
Ensure adherence to programme requirements, country instructions, and SGS procedures

REMOTE SALES AFFILIATE TRADE ANALYST (PCA)

About the role