The purpose of this job is to perform routine activities related to employee relations, policy and compliance matters.
In this role you will:
- Assign, monitor and investigate team members and guest complaints; escalate when necessary
- Monitor and review background and MVR results; escalate when necessary
- Resolve common team member operational questions and concerns; escalate when necessary
- Collaborate with HRBPs and business leaders to resolve team member and guest issues
- Compile document requests as they relate to employee relations, DOL, EEOC and litigation threats