Site: Massachusetts Eye and Ear Infirmary
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
POSITION SUMMARY: Under the direction and supervision of the Senior Manager, Operations, the Admitting/ED Registrar registers and admits patients in the hospital information system, verifies insurance eligibility, collects copayments, makes outgoing and receives incoming phone calls, interacts with internal and external customers and works with others in the department and Hospital to ensure an efficient and effective patient and financial flow.
ESSENTIAL FUNCTIONS:
1. Deliver outstanding customer service to both internal and external customers.
2. Ensure the integrity of the data in the hospital’s information system, Epic, with respect to patient demographic, insurance and admission information.
3. Follow and act on admission procedures and policies for all admitted patients.
4. Leverage technology tools to communicate with providers and other entities within MGB.
5. Review bed requests and assign bed placements for inpatient units.
6. Obtain authorizations from health insurance companies for admitted patients.
7. Secure follow up appointments in various clinics for Emergency Department patients.
8. Verify patient insurance using various methods.
9. Apply knowledge of payor requirements and guidelines to ensure effective reimbursement.
10. Assist in ensuring adequate departmental coverage when needed. This includes covering in the Admitting or Emergency Department at the discretion of the Manager.
11. Participate in holiday coverage rotation.
12. Conduct in-patient interviews.
13. Secure patient valuables.
14. Document accurate information on all patient accounts to ensure an effective workflow throughout the organization.
15. Demonstrate ability to handle difficult situations by using effective problem-solving skills.
16. Serve as a resource for patients and others with questions regarding registration, insurance eligibility and patient admission.
17. Collect insurance copays from patients.
18. Collaborate with others to ensure a positive and effective patient experience.
19. Demonstrate ability to work independently and as part of a team in a fast-paced environment with constant interruption.
20. Flexible availability to accommodate work coverage requests.
21. Able to accurately type at least 40 words per minute.
22. Relate effectively to various types of customers in a professional and courteous manner.
23. Utilize supervisor or manager to resolve issues/concerns as needed.
24. Attend and participate in departmental meetings.
25. All other duties as assigned.
EDUCATION AND EXPERIENCE: Requires a professional, service-oriented individual with strong organizational skills and sound judgment. An independent thinker with the ability to work under limited supervision. Must possess a high school diploma or GED.
WORKING CONDITIONS: Mental and visual attention requiring combination of alertness and manual dexterity when typing/using a PC. Able to stand for periods of time and able to push 10-15 pounds.
PHYSICAL REQUIREMENTS: High volume of telephone work and face to face interaction with patients, clinical staff and colleagues. Maneuver in fast paced inpatient and clinical areas. Professional business attire is required. Because this position is patient-facing and the Hospital is always open, the Admitting/ED Registrar must be prepared to work outside his/her scheduled hours when required by the Manager. This is an essential employee role. During a state of emergency or disaster that may impact the operations of the Hospital, all employees in this role could be required to report for duty.
Shift is Sunday - Thursday 2pm-10:30pm
Education
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree?
Yes
Licenses and Credentials
Experience
Hospital/healthcare admissions; patient registration; patient scheduling; patient referrals experience 0-1 year preferred
Knowledge, Skills and Abilities
- Computer proficiency required.
- Highly developed communications and interpersonal skills working with various populations required.
- Excellent attention to detail.
- Strong organizational and multitasking abilities.
- Knowledge of medical terminology and insurance processes.
Additional Job Details (if applicable)
Physical Requirements
- Standing Occasionally (33-67%)
- Walking Occasionally (33-67%)
- Sitting Constantly (67-100%)
- Lifting Occasionally (3-33%) 20lbs - 35lbs
- Carrying Occasionally (3-33%) 20lbs - 35lbs
- Pushing Rarely (Less than 2%)
- Pulling Rarely (Less than 2%)
- Stooping Occasionally (3-33%)
- Crouching Rarely (Less than 2%)
- Reaching Occasionally (3-33%)
- Gross Manipulation (Handling) Constantly (67-100%)
- Fine Manipulation (Fingering) Frequently (34-66%)
- Vision - Far Constantly (67-100%)
- Vision - Near Constantly (67-100%)
- Talking Constantly (67-100%)
- Hearing Constantly (67-100%)
Onsite
243-245 Charles Street
40
Regular
Evening (United States of America)
Pay Range
$19.81 - $28.30/Hourly
Grade
3
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
5110 Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipel