The Role
- To supervise and control the operation of the building management system and monitor all plant activities of the headquarters building services.
- To provide accurate administration support to the Engineering Team
- To interact with Housekeeping, Front Office Team to ensure our guests receives high level of service.
- To provide service that is sincere, warm and enthusiastic whilst ensuring the guest satisfaction.
Key Deliverables and Responsibilities
Planning & Organizing:
- Is aware of the daily activities and has product knowledge of all the hotel facilities
- To be punctual on duty and ensure the same of your employees
- Assist the Director of Engineering and Management in planning for the investment, project and replacement budget on a yearly basis.
Operations:
- Displays good teamwork.
- Recommends improvements in methods, systems and procedures to improve efficiency and maximize customer satisfaction.
- Be willing to train and instruct other members of the staff by passing along knowledge and skills.
- Perform as per OSM Standards and in line with company’s Values and Core Behaviour.
- Attends training classes as per schedule
- Ensure all relevant checklists are completed as required.
- To have a complete understanding of and to adhere to Mövenpick Hotels & Resorts policy relating to Fire, Hygiene, Health and Safety.
- Schedules active maintenance with engineering team to ensure work is complete, and then communicates details with the Engineering Supervisor.
- Ensure all work orders are acknowledged in the Dyna Win system.
- To carry out any other reasonable duties and responsibilities as assigned.
Administration:
- Provide and follow up on the Engineering Supervisor on planned preventive maintenance (PPM) schedules for implementation
- Analyze the behaviour of the plants with respect to the set point and setting up the various control parameters
- Perform daily auditing of plant performance via the building management system (BMS) e.g. data logging, plant review, alarm manager status, etc.
- Analyze reasons of failure of plants and provides specific diagnostic, problem analysis and specify the necessary remedial actions for the Engineering Supervisor's approval
- Use the historical logged data of various plants to review the system and propose improvements in order to enhance the system efficiency and / or reduce the operation cost as well as improve the services provided to guest
- Program the BMS and PPM system and other plants (e.g. standby power generator, diesel driven firefighting pump, fire alarm system, etc.) for automatic periodic testing
- Follow the grooming standards and maintain a friendly and cheerful disposition all the times
- To comply with all hotel rules and regulations as outlined in the staff handbook
- To anticipate the needs of the guest whenever possible, to enhance quality service and in turn enhance guest satisfaction.
- Ensure all filing systems are accurate and up to date
- Provide administration support to the Engineering Team
- Assist with the completion of the Department vacation plan and any associated HR paperwork.
- To give full co-operation to any colleague requiring assistance in a prompt caring and helpful manner. To be flexible in assisting in other areas of the Hotel in response to the business and guest needs
- Is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.